Senior Principal Technology Specialist

McDermott International,; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A global engineering company is seeking an IT Operations Manager to lead and manage IT services for the Kelidang project in Kuala Lumpur. The ideal candidate will have over 18 years of experience in IT operations management, with advanced skills in Microsoft Server OS, MS Azure, and Cisco. Responsibilities include managing IT rollouts and support, guiding the team, and maintaining vendor relationships in a dynamic work environment. This position is crucial for ensuring high-quality IT service delivery across locations.

Qualifications

• 18 – 20 years' experience in IT Operations Management and new rollouts.
• Hands-on experience in IT operations in a similar industry.
• Ability to guide team and resolve issues within the same day.

Responsibilities

• Lead and manage IT operations for Kelidang project offices.
• Install, configure, document and maintain PCs and other end-user equipment.
• Ensure all departmental policies and procedures are followed.
• Conduct training and support for end-user community.
• Maintain communication with functional managers to resolve issues.

Skills

Microsoft Server OS

MS Azure

Cisco Equipment

ITIL v3/v4

CCNA

Microsoft 365 Certified

Education

Degree in Computer Science

Job description

Job Overview

Lead and manage IT operations including resolving issues and guiding the wider Kelidang project team stationed in KL/Offsite fabrication yards. Responsible for provision of Information Technology services for McDermott revenue generating projects incl. Kelidang.Would be working closely with other IT functions and the business in determining how technology might assist in addressing their needs and requirements.

Essential Qualifications and Education

• Degree in Computer Science and related work experience
• 18 – 20 years' experience in IT Operations Management and new rollouts
• Advanced skills Microsoft Server OS, MS Azure and Cisco Equipment's
• ITIL v3/v4 is mandatory
• CCNA and Microsoft 365 Certified is preferable

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Key Tasks and Responsibilities

• IT Services rollout and ongoing management for Kelidang project offices in KL/Offsite fabrication yards
• Installing, configuring, documenting and maintaining PCs and other end users equipments
• Forecasting and maintaining IT equipment adequacy
• Establishing and controlling security levels and systems access
• Planning, implementing and coordinating systems maintenance and backup
• Analyse the teams' workload and activity to drive efficiency and focus towards TTR’s, SLA's and KPI’s
• Providing training and support for end users community
• IT Operations support for Senior business leadership team. Acting as interface between local management and other IT functions
• Ensuring that all departmental policies and procedures are followed
• Lead and manage the team, including hiring, mentoring, and professional development
• Work with senior management during the budgeting, cost control and reporting process
• Planning and coordinating operational activities within an organization such as meetings, events, or conferences
• Maintain communication with functional managers to ensure issues are resolved
• Generate reports for management in regards to service availability, uptime, and adherence to standard operating procedures and SLAs etc.
• Continual service improvement through best practise and new and innovative technologies
• Developing and maintaining relationships with vendors and suppliers
• Ideal candidate will have updated understanding of IT operations requirements on resolving hardware/ software / mobile and related IT infrastructure issues
• Must have knowledge of IT Infrastructure, Windows Admins, Data Center management
• Must be able to resolve issues within the same day
• Ability to guide team and own resolution of KL issues
• Hands on experience in IT operations in a similar industry with minimum 18 years
• Technically competent and must have the ability to pick on new technologies immediately / Fast learner
• Demonstrated ability to perform change management in similar field
• Strong teamwork and interpersonal skills at all management levels