Senior Payroll Manager

GENPACT MALAYSIA SDN. BHD.; Petaling Jaya; On-site; MYR 100,000 - 140,000; Full time

Job summary

A leading professional services firm in Petaling Jaya is seeking a Senior Manager for HRO (Payroll & Timekeeping). This role involves overseeing operational activities, managing payroll processes, and ensuring compliance with HR regulations. The ideal candidate will possess advanced communication skills, extensive HRO knowledge, and familiarity with tools such as Workday and ServiceNow. Join a dynamic team dedicated to creating impactful transformations and enhancing service delivery in a fast-paced environment.

Qualifications

• Strong understanding of HR compliance and local laws.
• Experience in managing payroll and timekeeping queries.
• Ability to analyze opportunities for process improvement.

Responsibilities

• Lead overall operational activities and ensure quality service delivery.
• Identify process improvements for efficient data processing.
• Serve as point of contact for escalated queries.
• Manage payroll and compliance with governmental regulations.

Skills

Excellent verbal and written communication in English

E2E knowledge of HRO processes

Intermediate HR skills and experience

Knowledge of Workday

Experience in talent acquisition

Soft skills for employee relations

Education

PGDBM or Relevant HR certification

Tools

Workday

ServiceNow

Job description

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With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Senior Manager, HRO (Payroll & Timekeeping)

Responsibilities

• Lead the overall operational activities and ensure noise‑free Operations, along with strong customer stakeholder management.
• Deep domain expertise in HR
• Identify, implement & oversee process improvements to ensure efficient and accurate data processing.
• Partner with multiple stakeholders to ensure all data is efficiently managed in the Workday (or replacement HR system)
• Provide strategic business support and implement solutions to enable the business to achieve its talent and growth objectives.
• Serve as an escalation point of contact.
• Drive regular governance/monthly/quarterly to connect with retained leads and tower managers with strong partnerships in ensuring the success of the service delivery model.
• Lead the overall operational activities of case & query management (Tier 1 & 2) service delivery.
• Escalate and handover Tier 3 queries to CoE or HRBP
• Resolve and research associate queries as required, inc. Annual Processes (i.e., annual compensation, open enrolment, etc.)
• Case management and case triage, inc. update case status on ServiceNow (or any replacement tool)
• Review & audit employee portal content and provide required support to ensure right content is updated on the portal.
• Support complex projects, including new policies, programs, systems implementation, and other business reorganizations in collaboration with key stakeholders (e.g., IT, HRS, HRBPs, COEs)
• Continuously identify and analyse opportunities for process improvement and BD Client service enhancements, ensuring collaboration with internal and external partners.
• Accountable for ensuring timely quality delivery of own work and processes by supporting Service Levels. Capture and analyse appropriate metrics and data.
• Forecast staffing needs and manage team scheduling.
• Deep understanding of quality & compliance to local laws & regulations.
• Support and drive team productivity and process efficiency.
• Acquire basic understanding of country HR laws, policy, regulations, processes, and data privacy will be added advantage.

Ensure noise free operation for below activities:

• Submit new hire payroll set up documents to payroll provider
• Gather pre‑payroll data inputs for earnings and deductions and submit to payroll provider
• Collate and submit time and attendance data to payroll vendor
• Collect employee changes (personal, organization, comp) impacting payroll and submit to payroll provider (in case of no interface with Workday)
• Resolve issues and correct errors for interface files
• Manage and support tier 2 queries with respect to payroll issues
• Manage and support tier 2 queries with respect to time and absence issues
• Collaborate with payroll vendors to close gross‑to‑net activities
• Validate reconciled files and amend data if required
• Review and address payroll issues escalated to the BD HR team if Supplier’s tier 1 and tier 2 teams cannot resolve
• Sign‑off on final payroll prior to such payroll being initiated
• Perform payroll disbursements
• Manage relationship with all Governmental Authorities relating to payroll
• Manage relationship with payroll and time HR Third Parties
• Process adjustments and additional payments (including reversals, corrections, and severance payments, stocks and equity)
• Collaborate with payroll vendor to process any off‑cycle payrolls
• Process year‑end tax statements
• Produce tax reporting, filings and corrections
• Provide or cause to be provided tax filing services, consultation and advise on legislation changes with respect to payroll tax
• Gather and process garnishments and court orders
• Manage unclaimed disbursements and returned payments
• Manage payroll and timekeeping debt collection
• Manage expat compensation collection and recording
• Update holiday/PTO balances and accruals
• Complete historical time corrections and correct time data
• Audit and govern security within payroll/time Systems
• Complete year end / year begin setup activities in payroll and time Systems
• Support the Year End / Year Begin process as requested by BD
• Administer PTO balances, floating holidays, allowances, payout and recollection
• Provide payroll and time reporting
• Perform payroll and time audits and reconciliation
• Oversee payroll and time audits

Minimum Qualifications

• Excellent verbal, written, presentation and interpersonal skills in English
• Exposure to Transition of a new HRO process
• Should have E2E knowledge with work experience in HRO
• HR skillset and experience – Intermediate. Knowledge of Workday
• Relevant experience in talent acquisition and total rewards

Preferred Qualifications / Skills

• PGDBM / Relevant certification in HR will be preferred.
• Experience in Workday & ServiceNow
• Green belt/ Lean Six sigma certified would be preferred.
• Relevant experience in Local HRO domain
• Excellent soft skills to deal with the sensitive employee grievances or relations.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years’ experience do you have as a Payroll Manager?

About Genpact

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. Led by our purpose – the relentless pursuit of a world that works better for people – we drive digital‑led innovation and digitally enabled intelligent operations for our clients, guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Global Fortune 500 companies. Today, we generate impact for over 100 clients and have grown to over 100K employees. From New York to New Delhi, and more than 30 countries in between, we connect every dot, reimagine every process, and reinvent the ways companies work – because transformation happens here.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.