Senior Payment Specialist (KL Office)

SEA GAMER MALL SDN. BHD.; Sitiawan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce provider in Malaysia seeks a proactive payments professional to oversee daily payment operations and ensure secure transactions. This role involves supporting the onboarding of new payment service providers, monitoring transaction flows, and addressing operational issues. Candidates should have 1-3 years of experience and a diploma/degree in Finance, Business, or Economics, with fluency in three languages being a plus. Join an innovative team where your contributions matter.

Qualifications

• 1-3 years of experience in business development, e-commerce, or payments.
• Fluent in 3 languages (written and spoken).
• Familiarity with payment solutions and financial regulations.

Responsibilities

• Handle day-to-day payment operations for secure transactions.
• Support onboarding of new PSPs and documentation.
• Monitor transaction flows and resolve operational issues.

Skills

Communication skills

Problem-solving skills

Organizational skills

Education

Diploma/Degree in Finance, Business, Economics or equivalent

Job description

We’re looking for a proactive, driven professional to take charge of our payments and help us level up our offerings.

Your Role:

• Handle day-to-day payment operations to ensure accurate, timely, and secure transactions.
• Support the onboarding process of new PSPs, including documentation, integration coordination, and follow-ups.
• Monitor transaction flows and resolve operational issues promptly.
• Coordinate with cross-functional teams (product, technical, finance) to ensure smooth integration and operation of payment solutions.
• Maintain operational relationships with PSPs and assist in addressing partner issues.
• Support the Payment Manager in tracking the PSP pipeline and onboarding progress.
• Assist with contract documentation and follow-ups as required.
• Monitor payment performance and data to identify trends, patterns, and anomalies.
• Prepare operational and performance reports for the Payment Manager.
• Highlight issues or irregularities and elevate as appropriate.
• Ensure all payment activities comply with internal procedures, regulatory requirements, and industry standards.
• Support risk mitigation measures to prevent fraud, chargebacks, and operational failures.
• Assist in the investigation and resolution of escalated incidents.
• Identify opportunities to optimize operational workflows and enhance efficiency.
• Participate in testing or rollout of new payment features or integrations.
• Maintain accurate documentation of processes, partner information, and updates.
• Stay informed about payment industry trends, technologies, and regulatory changes.
• Provide operational insights to support the Payment Manager’s strategic initiatives.
• Assist in special projects or initiatives as assigned.

What We Need:

• 1‑3 years of experience (business development, e-commerce, or payments a plus).
• Possess at least Diploma/Degree in Finance, Business, Economics or equivalent.
• Fluent in 3 languages (written and spoken).
• Strong communication, problem‑solving, and organizational skills.
• Familiarity with payment solutions and financial regulations is a bonus.
• Adaptable, self‑driven, and team‑oriented.
• Be part of a fast‑paced, innovative team where your ideas make an impact.