Senior OTC Specialist (Japanese Speaker)

APAC Michael Page; Malaysia; On-site; MYR 60,000 - 120,000; Full time

Job summary

A global healthcare organization in Malaysia is seeking a Senior OTC Specialist who is fluent in Japanese and has 3+ years of experience in order management. The role involves managing the order-to-cash process and requires excellent attention to detail and communication skills. Competitive salary between MYR 60,000 and MYR 120,000 annually, plus opportunities for growth in a supportive work environment.

Benefits

Competitive salary package

Opportunities for career growth

Supportive work environment

Qualifications

• 3+ years of experience in OTC, order management, supply chain or related fields.
• Proficiency in English required.
• Experience with order management software.

Responsibilities

• Manage the end-to-end order-to-cash (OTC) process.
• Ensure compliance with company policies related to order management.
• Coordinate with stakeholders to resolve order discrepancies.
• Monitor and update order status.
• Support customer inquiries professionally.
• Collaborate with Accounting & Finance for invoicing.
• Identify process improvements for OTC workflow.

Skills

Fluency in Japanese (min of JLPT N2)

Detail-oriented

Communication skills

Organizational skills

Education

Relevant academic qualifications in Accounting, Finance or related field

Tools

SAP/Oracle or similar ERP systems

Job description

Overview

The Senior OTC Specialist (Japanese Speaker) will play a pivotal role in managing the order-to-cash process, ensuring accuracy and efficiency in the retail industry. This position is based in Bangsar and requires fluency in Japanese to communicate effectively with stakeholders.

Client Details

A global healthcare organisation with a strong footprint in Malaysia, focused on delivering impactful solutions in health and established medicines. The company operates a regional office in Kuala Lumpur, supporting commercial, operational, and supply chain functions across Asia. It is committed to improving health outcomes through innovation, collaboration, and patient-centred care.

Description

• Manage the end-to-end order-to-cash (OTC) process, ensuring timely and accurate order fulfilment.


• Ensure compliance with company policies and procedures related to order management.


• Coordinate with internal and external stakeholders to resolve order discrepancies and issues.


• Monitor and update order status, ensuring accurate record-keeping and reporting.


• Support customer inquiries and provide resolution in a professional and efficient manner.


• Collaborate with the Accounting & Finance department to ensure proper invoicing and payment tracking.


• Communicate effectively in Japanese to liaise with Japanese-speaking stakeholders.


• Identify and implement process improvements to enhance the overall OTC workflow.

Qualifications

• Fluency in Japanese (min of JLPT N2 and above preferred), both written and spoken, along with proficiency in English.


• A minimum of 3+ years of experience in OTC, order management, supply chain, or related fields is required


• Experience with SAP/Oracle or similar ERP systems is a plus


• Relevant academic qualifications in Accounting, Finance, or a related field.


• Strong attention to detail and organizational skills.


• Excellent communication and interpersonal abilities.


• Proficiency in using relevant software and tools for order management processes.


• An understanding of the retail industry and its order management practices.

Job Offer

• Competitive salary package ranging from MYR 60,000 to MYR 120,000 annually.


• Opportunities for career growth and professional development.


• Supportive and professional work environment in Shah Alam.


• Be part of a large organization within the retail industry.


• Additional benefits to be announced during the hiring process.

If you are a motivated individual with a passion for the retail industry and expertise in order management, apply now to join a thriving organization.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Yin Ern Ngo [phone].
Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No.914741-W.