Senior Ops Lead - Multi-Brand (Malaysia)

Marie France Bodyline Sdn Bhd; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading beauty and wellness group in Malaysia is seeking a Senior Operations Executive to manage daily operations across three brands. The ideal candidate will have 3–5 years of experience in retail or multi-brand operations and strong analytical skills. This role includes ensuring compliance with standards, overseeing service quality, and managing customer feedback. The position offers high commission potential and additional benefits including medical and dental coverage.

Benefits

High payout in commission

Medical and Dental Benefit

Longevity Bonuses

Staff discount on products and treatment packages

Qualifications

• 3–5 years of experience in retail, beauty, aesthetic, wellness, or multi-brand operations.
• Strong understanding of Malaysia consumer behaviour and service expectations.
• Excellent communication skills in English and Bahasa Malaysia; Mandarin is an advantage.

Responsibilities

• Oversee day-to-day operations across three brands.
• Ensure compliance with SOPs and track sales performance.
• Address customer feedback and service recovery.

Skills

Retail operations management

Consumer behavior analysis

Excellent communication skills

Data analysis

Proficiency in Microsoft Office

Education

Diploma or Degree qualification

Job description

A leading beauty and wellness group in Malaysia is seeking a Senior Operations Executive to manage daily operations across three brands. The ideal candidate will have 3–5 years of experience in retail or multi-brand operations and strong analytical skills. This role includes ensuring compliance with standards, overseeing service quality, and managing customer feedback. The position offers high commission potential and additional benefits including medical and dental coverage.