Senior Operations & Vendor Management

Kenanga Investment Bank; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A prominent financial services company in Kuala Lumpur is seeking a Senior Operations & Vendor Management professional to oversee operational processes and manage vendor relationships. The ideal candidate will have at least 7 years of experience in operations or vendor management, preferably within financial services. Responsibilities include developing operational strategies and ensuring service level agreements are met. This is a full-time, office-based role that offers competitive salaries and benefits.

Benefits

Competitive salaries

Comprehensive benefits

Career development opportunities

Health and wellness initiatives

Qualifications

• Minimum 7 years' experience in operations or vendor management.
• Strong understanding of operational workflows and process improvements.
• Proficient in Microsoft Office suite.

Responsibilities

• Develop and implement strategies for operational efficiency.
• Manage performance of vendors to meet service levels.
• Analyse operational data to suggest improvements.

Skills

Operations management

Vendor management

Data analysis

Microsoft Office proficiency

Strong communication skills

Problem-solving

Job description

This is a full-time, office-based Senior Operations & Vendor Management role within the Administration & Office Support team at Kenanga Investment Bank Berhad, located in Kuala Lumpur City Centre, Kuala Lumpur. The successful candidate will play a crucial part in overseeing the bank's operations and managing key vendor relationships to support the overall business objectives.

This vacancy is within Kenanga Digital Sdn Bhd, a fully owned subsidiary of Kenanga Investment Bank Berhad.

What you'll be doing

• Develop and implement operational strategies and processes to enhance efficiency and productivity
• Manage and oversee the performance of key vendors and service providers to ensure service level agreements are met
• Liaise with internal stakeholders to identify and resolve operational issues in a timely manner
• Analyse operational data and metrics to identify areas for improvement and make recommendations
• Contribute to the development and maintenance of operational policies, procedures and controls
• Provide training and support to team members to build capabilities and drive continuous improvement
• Represent the operations function in cross-functional projects and initiatives

What we're looking for

• Minimum 7 years' experience in a similar operations management or vendor management role, preferably in the financial services industry or fintech start-up business
• Strong understanding of operational processes and workflows, with the ability to identify and implement process improvements & knowledgeable in vendor management activity
• Demonstrated experience in specialized project and operation management or in analyse operational activity improvement process and presenting recommendations to senior stakeholders
• Proficient in the use of Microsoft Office suite, with the ability to create and present reports
• Strong communication and interpersonal skills, with the ability to work collaboratively across teams
• Proactive, adaptable and results-oriented approach to problem-solving

What we offer

At Kenanga Investment Bank Berhad, we are committed to creating an inclusive work environment that empowers our employees to thrive. We offer competitive salaries, comprehensive benefits, and opportunities for career development and progression. Our employees' wellbeing is a top priority, and we provide a range of health and wellness initiatives to support our team. If you're looking for a challenging and rewarding role in a dynamic, forward-thinking organisation, we encourage you to apply now.