Senior Operations Executive

LE CLASSIC HAIR STUDIO; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail operations company in Petaling Jaya is seeking a Senior Operations Executive to enhance operational efficiency and drive performance. The role involves overseeing daily retail operations, implementing SOPs, managing inventory, and planning promotions. Ideal candidates will have 3–5 years in retail management, strong leadership skills, and proficiency in English and Bahasa Malaysia. Join us for a collaborative team experience and career growth opportunities.

Benefits

Monthly performance incentive

Employee discounts on salon services & products

All gazetted public holidays observed

Qualifications

• 3–5 years’ experience in retail operations/store management.
• Strong knowledge of CRM/ERP systems and process optimization.
• Proficient in English & Bahasa Malaysia; Mandarin is a plus.

Responsibilities

• Oversee daily retail operations to ensure consistency.
• Implement SOPs and manage inventory, ensuring accuracy.
• Plan promotions, events, and merchandising strategies.

Skills

Leadership skills

Problem-solving skills

Customer service excellence

Process optimization

Education

Diploma/Degree in Business, Hospitality, or related fields

Tools

CRM/ERP systems

Job description

At Le Classic Group, we believe strong operations are the engine of brand growth!

We’re looking for a Senior Operations Executive to elevate efficiency, drive performance, and empower our teams.

💎 Why join Le Classic?

Continuous growth: Continuous training opportunities to help you progress in the field.

Boost Operational Excellence

Oversee daily retail operations to ensure smooth execution and consistency.

Implement SOPs, uphold service standards, manage inventory, and control costs.

Handle purchase orders with suppliers, ensuring accuracy and timely delivery.

Manage budgets and cost control to secure profitability.

Plan promotions, events, and merchandising strategies to grow revenue.

Track KPIs, identify gaps, and push continuous improvements.

Design and deliver structured training on customer excellence.

Support Retail Managers in team leadership and customer retention.

Resolve customer feedback effectively to enhance satisfaction and loyalty.

Qualifications

Diploma/Degree in Business, Hospitality, or related fields.

3–5 years’ experience in retail operations/store management.

Strong knowledge of CRM/ERP systems and process optimization.

Proven leadership, coaching, and problem-solving skills.

Proficiency in English & Bahasa Malaysia; Mandarin is a plus.

Benefits

Monthly performance incentive.

Employee discounts on salon services & products.

All gazetted public holidays observed.

Collaborative & supportive team spirit.

👉 If you’re passionate about retail operations and ready to create impact in a fast-growing company, apply now and grow with us!