Senior Operations Executive

RGCC Southeastern Asia Pte Ltd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare solutions provider in Kuala Lumpur is seeking a Senior Operations Executive to manage systems and support distributors. The role requires a Bachelor's degree and 5+ years in operations, with fluency in English and Mandarin essential. Key responsibilities include proposing operational frameworks, managing technology platforms, and ensuring stakeholder satisfaction. This position is pivotal to driving the company's operational excellence and strategic growth.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in operations or a leadership role.
• Fluency in English and Mandarin (spoken and written).
• Expertise in CRM platforms (e.g., HubSpot).

Responsibilities

• Propose operational frameworks and process improvements.
• Act as key point of contact for stakeholders.
• Consolidate revenue reports and monitor KPIs.
• Manage platforms like HubSpot.
• Facilitate onboarding processes and provide training.
• Identify and mitigate risks.
• Monitor operational expenses.
• Work with internal teams and external partners.
• Drive stakeholder satisfaction through effective communication.
• Ensure compliance with relevant health authorities.

Skills

Fluency in English

Fluency in Mandarin

Strong communication skills

Leadership skills

Problem-solving skills

Education

Bachelor’s degree in Business Administration

Operations Management

Tools

HubSpot

Job description

As the Senior Operations Executive, you will play a pivotal role in managing systems, supporting distributors, enhancing processes, and ensuring superior stakeholder satisfaction. Your responsibilities will align with RGCC’s mission of delivering innovative, personalized cancer treatment solutions, while contributing to the company’s growth.

This position is a critical role, essential to advancing RGCC’s operational excellence and strategic growth.

Key Responsibilities

Your role will include, but is not limited to, the following responsibilities:

Systemizing Business Operations:Propose/suggest operational frameworks, SOPs, and process improvements to enhance workflows.

Distributor, Clinic, and Practitioner Support:Act as the key point of contact for stakeholders, ensuring their needs are met and issues resolved.

Revenue Reporting and Strategic Insight:Consolidate revenue reports and monitor KPIs to deliver actionable insights.

Technology and System Management:Manage platforms like HubSpot to streamline operations and enhance productivity.

Doctor and Practitioner Onboarding:Facilitate onboarding processes and provide ongoing training to maximize engagement.

Risk Management:Identify and mitigate risks while ensuring compliance with company policies and standards.

Financial Oversight:Monitor operational expenses and identify cost-saving opportunities.

Cross-Functional Collaboration:Work with internal teams, distributors, and external partners to achieve business objectives.

Stakeholder Communication and Customer Experience:Drive stakeholder satisfaction through effective communication and issue resolution.

Regulatory affairs: Ensure that all RGCC products are properly registered with the relevant health authorities and regulatory bodies where required, maintaining full compliance with local and international regulations.

Qualifications

Bachelor’s degree in Business Administration, Operations Management, or a related field.

5+ years of experience in operations or a leadership role, preferably within a regional capacity.

Fluency inEnglish and Mandarin to serve Mandarin-speaking customers (spoken and written).

Ability and willingness to travel as needed.

Expertise in CRM platforms (e.g., HubSpot).

Strong communication, leadership, and problem-solving skills.

A self-motivated individual with a strong work ethic, ready to take on complex challenges and contribute directly to RGCC’s growth.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Operations Executive? Which of the following languages are you fluent in? How would you rate your English language skills? Are you willing to travel for this role when required?

What can I earn as an Operations Executive