Senior Operations & Client Support Specialist

Hytech Consulting Management; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A consulting firm in Kuala Lumpur is looking for an Operations Customer Service Executive. This role serves as a key contact for clients, ensuring smooth operational support and high-quality service. Responsibilities include providing timely support via live chat and email, guiding team members, resolving customer inquiries, and maintaining records. Strong communication and organizational skills are essential, along with the ability to manage multiple tasks. This is a full-time position with opportunities for growth.

Qualifications

• Strong communication skills, both written and verbal.
• Detail-oriented with excellent organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Basic understanding of financial operations, KYC procedures, and compliance requirements is a plus.

Responsibilities

• Provide professional and timely support to clients via live chat and email.
• Provide guidance to team members.
• Address and resolve customer complaints, feedback, and service issues efficiently.
• Maintain accurate records of client interactions and service issues.

Skills

Strong communication skills

Detail-oriented

Organizational skills

Ability to manage multiple tasks

Job description

A consulting firm in Kuala Lumpur is looking for an Operations Customer Service Executive. This role serves as a key contact for clients, ensuring smooth operational support and high-quality service. Responsibilities include providing timely support via live chat and email, guiding team members, resolving customer inquiries, and maintaining records. Strong communication and organizational skills are essential, along with the ability to manage multiple tasks. This is a full-time position with opportunities for growth.