Senior Operation Support (Inbound & Outbound) 旅游高级运营助理 (入境和出境)

Tashin Travel Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading travel agency in Malaysia is seeking a Senior Operations Support to manage inbound and outbound inquiries related to hotel reservations and travel products. The ideal candidate should have at least 3 years of experience in the service industry, although fresh graduates in Tourism and Hospitality are encouraged to apply with full training provided. The role involves preparing proposals, handling bookings, and liaising with clients and tour guides. Benefits include annual increments, bonuses, and medical check-ups.

Benefits

Annual increment

Bonus

Company trip

Insurance

Yearly medical check-up

EPF & SOCSO contributions

Work-life balance support

Qualifications

• Minimum 3 years of working experience in the service industry preferred.
• Fresh graduates in Tourism & Hospitality can apply with full training provided.
• Ability to interact and communicate effectively.

Responsibilities

• Handle inquiries related to hotel reservations and travel products.
• Prepare quotations, proposals, and itineraries for clients.
• Manage booking requests and monitor payment collection.
• Liaise with tour guides and handle travel-related claims.
• Conduct tours and research for itinerary setup.

Skills

Mandarin

English

Communication

Negotiation

Customer service

Education

Degree in Tourism & Hospitality

Job description

Tashin Travel Sdn Bhd is looking for an experienced Senior Operations Support to handle inquiries for inbound and outbound.

Job Description

To handle all inbound/outbound requests pertaining to hotel reservation, travel product information and other enquiries.

Prepare quotations, proposals, itineraries and make recommendations for alternative hotels or products including any special deals to clients or agents.

Handle booking requests, monthly invoicing and monitor payment collection.

Execution of paperwork (from quotation, reservation, payment follow up to invoicing).

Liaise with tour guide / tour leader and handling claim etc.

Deal with occurring travel problems, complaints or refunds.

Onsite visit when necessary.

Tour research and itinerary setup.

New product design and planning.

Providing administrative support to Travel Consultants at all levels, including the design of itineraries and proposals, bookings and supplier and product knowledge gathering.

Supporting travel/general sales operational needs of the company.

Requirements

Required language(s): Speaking & writing in Mandarin & English.

Minimum 3 years of working experience in the service industry will be an added advantage for this position.

Fresh graduate from Tourism & Hospitality who are interested to start their career in a travel agency are also encourages to apply – Full Training Provided.

Willing to travel when necessary.

Ability to interact, communicate and negotiate effectively.

Sound knowledge of domestic and international travel trends.

Preferred Mandarin-speaking candidates to liaise with Mandarin-speaking clients and operators.

What We Offer

Annual increment, bonus & company trip.

Company insurance & yearly medical check-up provided.

EPF & SOCSO contributions for financial security.

Annual leave & work-life balance support.

About Us

With more than 10 years in the travel industry, Tashin Travel Sdn Bhd is a leading provider of inbound and outbound travel services in Malaysia. We are dedicated to delivering exceptional travel experiences while driving tourism growth.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Operations Support Role?
• Which of the following languages are you fluent in?