Senior Operation Executive

Great Wall Motors; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading automotive company in Kuala Lumpur seeks an Operations Manager to oversee end-to-end processes across sales, aftersales, logistics, and vehicle delivery. This role includes tracking operational metrics, ensuring compliance, and enhancing efficiency through data-driven solutions. Ideal candidates should have a Bachelor's Degree and 3–5 years of relevant experience in automotive operations or dealership management, with strong analytical and organizational skills. Proficiency in Microsoft Office and ERP systems like SAP is essential.

Qualifications

• 3-5 years of relevant experience in automotive operations or dealership management.
• Experience in supply chain or logistics is a plus.
• Ability to manage multiple priorities and meet tight deadlines.

Responsibilities

• Oversee operational processes across sales, aftersales, and logistics.
• Identify and propose enhancements for operational efficiency.
• Track and analyze operational metrics and KPIs.

Skills

Operational workflows understanding

Analytical skills

Organizational skills

Problem-solving skills

Communication skills in English

Microsoft Office proficiency

Education

Bachelor’s Degree in Business Administration, Automotive Engineering, Operations Management, Supply Chain

Tools

SAP

Dealer Management Systems

Job description

Assist in overseeing the end-to-end operational processes across sales, aftersales, logistics, and vehicle delivery functions.

Ensure alignment of operations with corporate goals, standard operating procedures (SOPs), and industry best practices.

Process Improvement

• Identify areas for operational enhancement and propose data-driven solutions to optimize efficiency, reduce cost, and improve customer satisfaction.
• Support the implementation of process improvement initiatives, including digital transformation and lean management practices.

Performance Monitoring & Reporting

• Track and analyze key operational metrics and KPIs to evaluate departmental performance.
• Prepare and present regular operational reports and dashboards for senior management review.
• Liaise with internal stakeholders including Sales, Aftersales, Supply Chain, Finance, and Customer Service teams to facilitate smooth execution of operational activities.
• Act as a key point of contact for operational issue resolution and escalation management.

Compliance & Quality Assurance

• Ensure that all operational activities comply with regulatory requirements, safety standards, and company policies.
• Monitor adherence to quality control procedures to maintain high service standards.
• Coordinate with third-party service providers, suppliers, and logistics partners to support business operations.
• Monitor asset utilization, fleet management, and vehicle lifecycle processes as required.

Qualifications & Requirements

• Bachelor’s Degree in Business Administration, Automotive Engineering, Operations Management, Supply Chain, or a related field.
• Minimum 3–5 years of relevant working experience in automotive operations, dealership management, or supply chain/logistics.
• Strong understanding of operational workflows within the automotive industry.
• Excellent analytical, organizational, and problem-solving skills.
• Proficient in Microsoft Office and experienced in using ERP or DMS systems (e.g., SAP, Dealer Management Systems).
• Strong verbal and written communication skills in English; proficiency in Bahasa Malaysia and/or Mandarin is an advantage.
• Able to work independently, manage multiple priorities, and meet tight deadlines.