Senior Officer - Strategy Alliance & Structured Finance (Insurance Unit)

Pac Lease Berhad; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

A leading insurance provider in Kuala Lumpur seeks a Senior Officer for Strategy Alliance & Structured Finance. The role includes overseeing insurance policy processing, handling client concerns, and implementing process improvements. Candidates should possess a strong understanding of insurance operations with 3-5 years of experience, along with a relevant Bachelor's degree. Competitive salary and opportunities for professional growth offered.

Qualifications

• 3-5+ years of experience in insurance operations or support.
• Ability to prioritize tasks effectively.

Responsibilities

• Oversee end-to-end processing of insurance policies.
• Handle escalated client queries and complaints.
• Generate and analyze operational reports.
• Identify areas for process optimization.

Skills

Strong understanding of insurance operations

Excellent communication skills

Ability to multitask under pressure

Analytical thinking

Knowledge of insurance regulations

Education

Bachelor’s degree in insurance, commerce, finance, or business

Job description

Senior Officer - Strategy Alliance & Structured Finance (Insurance Unit)

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Responsibilities

• Oversee end-to-end processing of insurance policies (issuance, endorsements, renewals, cancellations).
• Validate and approve policy documents prepared by junior staff.
• Ensure adherence to regulatory and underwriting guidelines.
• Coordinate with underwriters to resolve complex policy issues.

Client & Intermediary Support

• Handle escalated client queries and complaints.
• Provide guidance on policy terms, claims process, and documentation.
• Maintain strong relationships with clients, agents, brokers, and internal teams.

Reporting & Data Management

• Generate and analyse operational reports (policy counts, renewals, claims status, etc.).
• Monitor policy servicing timelines, customer satisfaction, and error rates.

Process Improvement & Compliance

• Identify areas for process optimization and propose efficiency improvements.
• Conduct regular audits and reviews of policy and claims files.
• Train and guide junior insurance support staff.
• Act as a point of escalation for operational or service issues.
• Support onboarding and skill development of new team members.
• Assist the sales team with customized quotes, complex proposals, and client presentations.
• Ensure timely follow-up and coordination for renewals, especially for high-value clients.

Qualifications & Experience

• Strong understanding of insurance operations (life/general).
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize under pressure.
• Analytical thinking and problem-solving ability.
• Knowledge of insurance regulations and compliance standards.

Preferred Qualifications

• Bachelor’s degree (insurance, commerce, finance, business preferred or any related field).
• 3-5+ years of experience in insurance operations or support.