senior network engineer

RecruitFirst Pte Ltd; Malaysia; Remote; MYR 150,000 - 200,000; Full time

Job summary

A leading cybersecurity provider is seeking an experienced Level 2/3 Engineer in Malaysia. You'll provide technical support, manage incidents, and mentor new engineers, requiring over 5 years in a similar role with strong networking skills. Familiarity with Fortinet products and ITIL processes is essential. This position offers a competitive salary and opportunities for career development within a dynamic team.

Qualifications

• 5+ years in a hands-on Level 2/3 engineering role.
• Strong experience with networking technologies.
• Proven ability to work independently.

Responsibilities

• Provide Level 2 and Level 3 support for networking technologies.
• Act as regional technical lead for offshore operations.
• Assist in mentoring new engineers.
• Respond to after-hours incidents and support tickets.
• Collaborate with the Australian team for service improvement.

Skills

Network engineering

Security engineering

ITIL processes

Troubleshooting

Communication skills

Tools

FortiGate

ConnectWise

ServiceNow

JIRA

Job description

Overview

Job-type Contract | Job Category IT - Networking | Industries IT | Salary MYR 5,000 - 10,000 /Month

Who you'll be working for

Australian-headquartered provider specializing in cybersecurity solutions and managed services (SOC, network security, cloud security, consulting).

What requirements you'll need to be eligible

• 5+ years in a hands-on Level 2/3 engineering role (network, security, or infrastructure)
• Strong experience with networking technologies (routing, switching, firewalls)
• Fortinet experience highly regarded (e.g., FortiGate, FortiManager, FortiAnalyzer)
• Experience with managed services, MSPs, or client-facing support roles
• Comfortable working with ITIL-based processes (incident, change, problem management)
• Excellent troubleshooting and communication skills (both spoken and written English)
• Proven ability to work independently and lead in a remote setting

Nice to have

• Certifications: NSE4+, CCNP, or equivalent
• Exposure to SIEM, EDR, or SOC environments
• Experience with shift-based support or 24x7 environments
• Familiarity with ticketing tools (ConnectWise, ServiceNow, JIRA, etc.)

What you'll be doing on the job

• Provide Level 2 and Level 3 support across a range of networking and security technologies
• Act as the regional technical lead and initial point of escalation for offshore operations
• Assist with onboarding, mentoring, and training of new Malaysia-based engineers
• Manage and respond to after-hours incidents and support tickets, including maintenance windows and change implementations
• Monitor SLAs, escalated issues as needed, and ensure quality and consistency across offshore deliverables
• Collaborate closely with the Australian-based team and contribute to continuous service improvement
• Document processes, maintain runbooks, and improve knowledge management for the team

Consultant Contact

Posted by: Joshua Boi Phone: [phone] Email: [e-mail] Reg No:
HTTPS://ABOUT.RECRUITFIRST.CO/JOSHUA.BOI

Sound interesting?

Apply!