Senior Multi Channel Helpdesk (Korean Speaker)

Cognizant; Kuala Lumpur; Hybrid; MYR 168,000 - 253,000; Full time

Job summary

A leading tech company seeks a Multi Channel Helpdesk Specialist in Kuala Lumpur. You will utilize your Korean translation skills to enhance customer interactions for clients in the ISV and Hi-Tech sectors. Responsibilities include translating communications, providing exceptional support, and improving service quality through feedback analysis. The position offers a hybrid work model with day shifts.

Qualifications

• You must have native-level proficiency in Korean and strong communication skills.
• Experience in customer support within ISV and Hi-Tech domains is essential.
• Ability to solve problems effectively and pay attention to detail is necessary.

Responsibilities

• Provide exceptional multi-channel support to ISV and Hi-Tech clients.
• Translate Korean to English to facilitate client query resolution.
• Analyze customer feedback to improve service delivery.

Skills

Native level proficiency in Korean translation

Customer support experience in ISV and Hi-Tech domains

Problem-solving abilities

Adaptability to hybrid work model

Strong organizational skills

Job description

Job Summary

Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in Korean translation and understanding to support our ISV and Hi-Tech domains. With a hybrid work model and day shifts you will play a crucial role in enhancing customer experience by providing seamless communication and support. Your contributions will directly impact our companys success and societal advancement.

Responsibilities

• Provide exceptional multi-channel support to clients in the ISV and Hi-Tech sectors ensuring clear and effective communication.
• Translate Korean to English accurately to facilitate understanding and resolution of client queries.
• Utilize your understanding of Korean language and culture to enhance customer interactions and satisfaction.
• Respond promptly to customer inquiries via various channels maintaining a high level of professionalism.
• Collaborate with team members to resolve complex issues ensuring timely and efficient solutions.
• Maintain detailed records of customer interactions and transactions ensuring data accuracy.
• Analyze customer feedback to identify trends and areas for improvement in service delivery.
• Develop and implement strategies to enhance customer experience and streamline support processes.
• Stay updated with industry trends and best practices to provide informed support and advice.
• Contribute to the development of training materials and resources for team members.
• Participate in team meetings and contribute to discussions on improving service quality.
• Ensure compliance with company policies and procedures in all customer interactions.
• Support the continuous improvement of helpdesk operations through feedback and innovation.

Qualifications

• Demonstrate native level/proficiency in Korean translation and understanding with strong communication skills.
• Possess experience in the ISV and Hi-Tech domains with a focus on customer support.
• Exhibit excellent problem-solving abilities and attention to detail.
• Show adaptability to a hybrid work model and day shift schedule.
• Display strong organizational skills and the ability to multitask effectively.