Senior Mobile App Support Engineer

Nigel Frank International; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A technology recruitment firm is seeking an experienced Monitoring Support & Maintenance Senior Specialist in Kuala Lumpur to ensure the stability and performance of a mobile application used throughout Southeast Asia. The role involves monitoring app performance, incident response, and optimizing performance using tools like New Relic and AWS. Excellent communication and analytical skills are required. Interested candidates should send their CV to the provided email.

Benefits

Opportunity to support a widely used mobile application

Work across regional teams

Contribution to operational excellence

Qualifications

• 5+ years of experience in mobile application support, monitoring, or maintenance.
• Experience with monitoring platforms such as New Relic, AppDynamics, Datadog.
• Strong analytical and troubleshooting skills.

Responsibilities

• Monitor mobile app performance using tools like New Relic, AppDynamics, or Datadog.
• Troubleshoot and resolve technical incidents, ensuring SLA compliance.
• Conduct root cause analysis and collaborate with development teams.

Skills

Mobile application support

Monitoring tools

AWS cloud services

Analytical skills

Multitasking under pressure

Communication skills

Tools

New Relic

AppDynamics

Datadog

Job description

My client is seeking an experienced Monitoring Support & Maintenance Senior Specialist to ensure the operational stability and performance of a recognized mobile application used across Southeast Asia. This role will focus on proactive monitoring, incident response, performance optimisation, and managing the transition of support responsibilities from the development vendor. You will work closely with cross‑functional teams to enhance reliability and ensure a seamless user experience.

Key Responsibilities

• Monitor mobile app performance using tools such as New Relic, AppDynamics, or Datadog
• Troubleshoot and resolve technical incidents, ensuring SLA compliance
• Conduct root cause analysis and collaborate with development teams on long‑term solutions
• Support application releases, patch management, and upgrades
• Optimize app performance by improving code efficiency and backend integrations
• Work with cloud infrastructure teams to maintain a scalable AWS environment
• Implement monitoring, error logging, and performance reporting processes
• Ensure security protocols and compliance standards are maintained
• Assist customer support teams with technical issue escalations
• Drive continuous improvement and automation initiatives

Requirements

• 5+ years of experience in mobile application support, monitoring, or maintenance
• Experience with monitoring platforms (New Relic, AppDynamics, Datadog, etc.)
• Working knowledge of AWS cloud services and mobile performance metrics
• Strong analytical and troubleshooting skills
• Ability to manage multiple incidents in a fast‑paced environment
• Excellent communication skills and stakeholder coordination experience

Why Join Our Client?

• Opportunity to support a high‑impact, widely used mobile application
• Work across regional teams and cloud‑driven environments
• Contribute to operational excellence and continuous improvement initiatives

If you are interested and qualified, send your CV in Word format to Sandy, [e-mail] to discuss further.

Shortlisted candidates will be contacted via phone to discuss this role further. Please note that the call will come from a Singapore number (+65).