Senior Marketing & Customer Experience Leader

Bukit Tinggi Medical Centre; Klang City; On-site; MYR 200,000 - 250,000; Full time

Job summary

A tertiary care hospital in Klang seeks a Marketing Manager responsible for developing comprehensive marketing strategies to enhance customer acquisition and retention. Candidates should have over 10 years of experience, including 5 in managerial roles, with strengths in leadership, communication, and customer management. Familiarity with healthcare dynamics is essential. The role includes collaboration with the Customer Service team and a focus on improving overall customer experience. This is an excellent opportunity to impact healthcare delivery in Klang.

Qualifications

• At least 10 years of working experience, including 5 years in managerial roles.
• Demonstrated excellence in leadership capable of coaching teams.
• Mandatory experience in the healthcare industry.

Responsibilities

• Assist the CEO in developing and implementing a marketing plan.
• Formulate effective marketing strategies to drive market growth.
• Identify and evaluate new business opportunities.
• Plan branding materials and digital strategies.
• Collaborate with the Customer Service team to enhance customer experience.
• Perform additional duties as assigned by the CEO.

Skills

Organizational planning

Leadership

Communication skills

Presentation skills

Interpersonal skills

Customer management

Job description

A tertiary care hospital in Klang seeks a Marketing Manager responsible for developing comprehensive marketing strategies to enhance customer acquisition and retention. Candidates should have over 10 years of experience, including 5 in managerial roles, with strengths in leadership, communication, and customer management. Familiarity with healthcare dynamics is essential. The role includes collaboration with the Customer Service team and a focus on improving overall customer experience. This is an excellent opportunity to impact healthcare delivery in Klang.