Senior Manager - Sales Administration

Berjaya Land Berhad; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading real estate company in Kuala Lumpur is seeking a Senior Manager in Property Administration. This role involves overseeing compliance with housing regulations, managing Vacant Possession delivery, and ensuring high customer satisfaction. The ideal candidate should have at least 10 years of experience in property administration, strong leadership, and communication skills. A bachelor's degree in a relevant field is required, with proficiency in property management systems being an asset.

Qualifications

• Minimum 10 years of experience in property administration or related roles.
• In-depth understanding of the HDA Act, SPA process, and strata properties.
• Strong organizational, leadership, and project management skills.

Responsibilities

• Oversee compliance with the Housing Development Act and SPA processes.
• Coordinate Vacant Possession delivery to buyers.
• Manage relationships with legal authorities and stakeholders.

Skills

Property management

Regulatory compliance

Customer service

Team leadership

Problem-solving

Education

Bachelor's degree in Real Estate, Property Management, Law, or related field

Tools

Roadrunners System

Novade Enterprise Apps

Job description

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The Senior Manager in Property Administration will oversee key administrative functions in property Sales Administration, focusing on HDA Act compliance, SPA processes, loan procedures, VP (Vacant Possession) process, and overseeing customer service for the VP process. This role requires expert knowledge of property projects under strata and completed properties, experience in dealing with authorities and legal matters, and proficiency in managing property administration.

Key Responsibilities

HDA Act Compliance, SPA Process & End Financing

Ensure compliance with the Housing Development Act (HDA) and associated regulations throughout property development and sales processes.

Manage and oversee the Sale and Purchase Agreement (SPA) processes, ensuring all documentation is completed accurately and on time for both buyers and developers.

Collaborate with the Solicitors to ensure SPA terms are in line with current legislation and industry best practices.

Coordinate with internal and external stakeholders to ensure proper handling of HDA and SPA documentation, approvals, and registrations.

Work closely with the End‑Financing Team to ensure the empanelment of projects for financing.

Ensure all necessary documentation, approvals, and due diligence processes are completed for project empanelment.

Vacant Possession (VP) and Customer Service

Lead the process of delivering Vacant Possession (VP) to buyers in compliance with the relevant timelines and legal requirements.

Coordinate with the project management team, finance team, and sales teams to ensure smooth handover of properties to purchasers.

Handle customer inquiries and concerns related to the VP process, addressing issues such as defects, outstanding payments, and post‑possession support.

Develop and implement effective customer service protocols to manage VP‑related queries and ensure high customer satisfaction.

Strata Property and Completed Projects

Oversee the management of properties under strata schemes, ensuring compliance with Strata Management Act and relevant regulations.

Coordinate the transition of properties from development to completed status, ensuring all administrative processes are handled efficiently and according to legal requirements.

Legal and Authority Liaison

Act as the primary point of contact for all legal and regulatory matters concerning property administration.

Liaise with authorities, government agencies, and legal bodies to ensure that all property projects meet compliance and regulatory standards.

Handle legal issues related to property transactions, including disputes, claims, and regulatory enforcement.

Assist in managing and resolving any legal matters related to property ownership, transactions, and compliance.

Risk and Compliance Management

Ensure that all administrative processes and property transactions are in compliance with legal and regulatory requirements, including the Housing Development Act, Strata Management Act, and other local regulations.

Implement risk management protocols to address and mitigate any potential issues related to property administration, including financial, legal, or operational risks.

Prepare and maintain comprehensive records and reports for audit purposes and regulatory compliance.

Team Leadership and Development

Lead and manage the property administration team, ensuring high standards of performance, efficiency, and service delivery.

Provide mentorship and training to team members on the HDA Act, SPA process, VP matters.

Monitor team performance and ensure alignment with departmental goals and company objectives.

Qualifications

• Bachelor's degree in Real Estate, Property Management, Law, Business Administration, or a related field (Master’s degree or professional certifications preferred).
• Minimum of 10 years of experience in property administration or related roles, with significant expertise in the HDA Act, SPA process, Vacant Possession (VP) matters, strata properties, and completed projects.
• In-depth understanding of property management, legal requirements, and regulations concerning the HDA Act, Strata Management, and property transactions.
• Experience with managing property handovers, including documentation, customer service, and legal processes.
• Proficiency in property management systems, specifically Roadrunners System and Novade Enterprise Apps.
• Strong knowledge of property-related legal matters, including the resolution of disputes, compliance issues, and liaising with authorities.
• Excellent communication and interpersonal skills, with the ability to manage relationships with developers, buyers, solicitors, financing teams, and government bodies.
• Strong organizational, leadership, and project management skills.

Personal Attributes

• Strong attention to detail with the ability to manage multiple tasks and deadlines simultaneously.
• Customer‑oriented with excellent problem‑solving skills and the ability to handle complex issues.
• Proactive and resourceful, with the ability to work independently and take ownership of responsibilities.
• Excellent negotiation and conflict resolution skills.
• Ability to adapt to changing regulations and market conditions.
• A collaborative and team‑focused leader with a commitment to continuous improvement.

Application Questions

• What's your expected monthly basic salary?
• How many years' experience do you have in the real estate industry?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a manager / team lead?
• How many years' experience do you have as a sales administrator?
• Do you have customer service experience?
• How many years of project management experience do you have?