Senior Manager (Retail & Wellness)

Pharmaserve Alliances Sdn Bhd; Shah Alam; On-site; MYR 150,000 - 200,000; Full time

Job summary

A retail pharmacy company in Shah Alam is seeking an experienced multi-store retail manager to oversee daily operations across outlets. Responsibilities include driving revenue, ensuring service quality, and developing store teams. The ideal candidate will have 10-15 years of experience in retail management, particularly in pharmacy chains, and possess strong leadership skills. The role requires a customer-centric approach and the ability to work with various departments to achieve business objectives.

Qualifications

• 10–15 years experience in multi-store retail management.
• Strong understanding of pharmacy operations and OTC products.
• Excellent leadership and team-building skills.

Responsibilities

• Lead multi-store retail operations ensuring service quality and SOP adherence.
• Drive revenue and store performance across outlets.
• Coach and develop Retail Managers and store teams.

Skills

Leadership

Commercial acumen

Data analysis

Customer centricity

Job description

Responsibilities

• Lead multi-store retail operations (daily performance, service quality, SOP adherence)
• Drive revenue, profitability, and store KPIs across all outlets
• Lead, coach, and develop Retail Managers, Pharmacists, and Store Teams
• Improve customer experience, retail standards, and service excellence
• Execute promotions, merchandising plans, planograms, and category strategies
• Strengthen stock management, stock turns, expiry control, and replenishment discipline
• Ensure full compliance with MOH/pharmacy regulations, safety, and operational SOPs
• Work closely with Merchandising, SCM, Finance, and Marketing to achieve business targets
• Expand outlets, identify new retail opportunities, and execute store launch readiness

Requirements

• 10–15 years experience in multi-store retail management
• Background in Pharmacy chains (Caring, Watsons, Guardian, Alpro, BIG, AA Pharmacy) is highly advantageous
• Strong commercial acumen and proven P&L responsibility
• Excellent leadership, communication, and team-building skills
• Strong understanding of pharmacy operations, OTC products, and wellness categories
• Analytical and data-driven; able to manage KPIs, dashboards, and performance metrics
• Hands‑on, customer‑centric, and committed to operational excellence
• Ability to travel nationwide to lead and support store teams