Senior Manager - Process Improvement

NTT DATA Payment Services Sdn Bhd; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading payment solutions provider in Malaysia is seeking a Process Improvement and Internal Controls manager to lead internal control initiatives and manage critical process improvements. The ideal candidate has over 7 years of experience, a finance or accounting background, and strong project management skills. This role offers the opportunity to work independently and engage with various stakeholders to drive effective solutions.

Qualifications

• At least 7 years of working experience (preferably in a similar capacity and audit background).
• Strong stakeholder management and project management skills.

Responsibilities

• Lead and own internal control agenda and initiatives.
• Plan and priorities critical process improvement plans.
• Develop and review practices on policies and procedures.

Skills

Risk assessment

Internal controls design

Process improvements via digitalization

Proficiency in MS Word

Proficiency in MS Excel

Proficiency in MS PowerPoint

Proficiency in MS Outlook

Education

Finance/accounting background with professional qualification

Job description

The role does not have any budgetary accountability

Process Improvement and Internal Controls

Lead and own internal control agenda and initiatives of the NTT DATA Group (Malaysia, Thailand & Philippines).

Plan and priorities key / critical process improvement plans for NTT DATA by evaluating the impact.

Develop, review current and future practices on policies, procedures and process flow in line with the Internal Control guidelines and framework as well as improving efficiency/productivity and reducing cost/redundancy.

Key liaison with various stakeholders of the organisation in assessing, tracking and reporting the financial and non-financial benefit of the agreed plan and initiatives.

Partner with the stakeholders to identify gaps and issues by providing recommendations and solutions to comply with the Internal Control guidelines.

Drive and engage stakeholders in developing the Standard Operating Procedure/Blueprint/documentation for retention of knowledge.

Provide management with project status updates, feedback and appropriate reporting on key responsibilities.

Assist in tracking all open audit issues and follow up to ensure proper closure.

Requirements

Experience

• Experience in conducting risk assessment ;
• Experience in reviewing and designing internal controls
• Experience in implementing process improvements via digitalization, automation and RPA

Qualifications

• Finance/accounting background with professional qualification
• At least 7 years working experience (preferably with similar capacity and audit background)

Others

• Strong proficiency in MS Word, Excel, Powerpoint and Outlook

Behaviours for success

• Detail oriented, ability to analyze, provide solutions and to oversee the implementation of agreed initiatives
• Passionate and demonstrate initiatives and able to work independently
• Strong stakeholder management and project management skills
• Excellent interpersonal (verbal and written) communication skills are required to support working in project environments that includes internal, external and customer teams
• Requires strong analytical, conceptual and problem-solving abilities

Showstoppers

• Lack of compliance on company policies and procedures
• Lack of personal integrity

Pay range and compensation package

Salary and compensation details will be discussed during the interview process.

Equal Opportunity Statement

NTT Data Payment Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Process Improvement Manager?
• Which of the following Microsoft Office products are you experienced with?

At NTT DATA Payment Services, we empower businesses across Southeast Asia with reliable, secure, and innovative payment solutions—both online & offline.

With a strong presence in Malaysia, the Philippines, and Thailand, our reach spans more than 480,000 payment touchpoints across the region. As a one-stop payment solutions provider, we serve businesses of all sizes, from retail to enterprise, delivering seamless transaction experiences backed by over 30 years of industry expertise.

As part of NTT DATA Japan, one of the world’s top 10 global IT service providers, we combine deep local insights with world-class technology and innovation to help businesses grow & succeed in the digital economy.