Senior Manager, Planning & Business Performance

Standard Chartered Bank; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading international bank in Kuala Lumpur seeks a Senior Manager for Planning & Business Performance. You will support senior leadership with strategic insights and oversee daily operations. Ideal candidates will possess at least 5 years of experience in operations roles and a Bachelor's Degree. The role emphasizes strong communication and stakeholder management skills, fostering a collaborative work environment. Enjoy competitive salary and flexible working options.

Benefits

Core bank funding for retirement savings

Medical and life insurance

Flexible working options

Proactive wellbeing support

Continuous learning culture

Qualifications

• Minimum of 5 years relevant work experience in an Operations, Business or Functions role.
• Experience in hosting and facilitating calls or meetings.
• Excellent networking and communication skills, influencing and managing stakeholders.

Responsibilities

• Support senior leadership by delivering strategic insights.
• Oversee daily operations, ensuring compliance with guidelines.
• Drive continuous improvements in productivity and cost efficiency.

Skills

Business-Savvy

Strong influencing skills

Excellent communication capability

Change agent

Stakeholder management

Education

Bachelor’s Degree / Graduates from a recognised university

Tools

Office applications (Outlook, Word, Excel, PowerPoint, Teams, Skype, BlueJeans)

Job description

Senior Manager, Planning & Business Performance

As a member of the professional services team, the individual actively supports senior leadership(s) by delivering strategic insights, business planning, and essential assistance within their assigned business function(s).

• Be Business-Savvy – understand the overall business strategy and plans, globally and in-country
• Good level of understanding of operations and technology
• Ability to work within a multi-function, multi-discipline team environment with strong influencing and stakeholder management skills in a highly collaborative manner
• Results driven with strategic qualities with ability to demonstrate track‑record in a dynamic environment and manage multiple deadlines (effectively prioritise)
• High degree of responsibility and integrity
• Excellent communication capability
• Gravitas to manage senior stakeholders
• Change agent
• Collaborate with GBS management and Professional Services leadership to ensure quality service delivery and adherence to standards.
• Oversee daily operations, ensuring compliance with departmental operating instructions, processes, and guidelines, while applying relevant risk, regulatory, and compliance policies.
• Prepare, implement, and expand strategic plans in cooperation with stakeholders and partners.
• Monitor the development, implementation, and performance of business‑critical topics.
• Provide advice, guidance, and support to leadership on managing change and maintaining business as usual capabilities during transitions.
• Review new business requirements and offer solutions as needed.
• Manage costs and recharges in alignment with business strategies and plans.
• Drive continuous improvements in productivity and cost efficiency.
• Ensure all activities comply with the Bank’s policies, guidelines, and standards, following the Operational Risk framework.
• Act as the primary contact for senior leaders, coordinating internal and external communications to ensure smooth information flow. Prepare papers, agendas, minutes, and track actions/plans as required.
• Ensure systems, processes, and methodologies are followed for effective service delivery monitoring, control, and support.
• Support governance, people management, regulatory compliance, audits, and communications to achieve objectives.
• Collaborate with various teams to prepare and review management information (metrics/reports) on progress and performance, including production updates and strategy reports.
• Embed the Group’s values and code of conduct, ensuring adherence to ethical standards and compliance with policies and regulations.
• Lead by example, fostering the Bank’s culture and values within the team, and setting expectations for collaboration with stakeholders and partners.
• Identify, monitor, control, elevate, and mitigate potential risks to the Group.
• Maintain awareness and understanding of the main risks facing the Group and the individual's role in managing them.
• Adhere to the Group’s rules, procedures, and processes.
• Understand and apply governance principles to identify, manage, and monitor risks.

Key Stakeholders

• Senior leadership(s)
• Senior leadership(s) stakeholders and team
• GBS Management and leadership team
• External suppliers

• Office applications and not limited to Outlook, Word, Excel, PowerPoint, Teams, Skype, BlueJeans, Edge, etc.
• Business correspondence skills with excellent proficiency of English – written and spoken
• Typing and/or short-hand – good typing speed to record dictation; with excellent accuracy to produce well document and accurate set of meeting minutes
• Experience in hosting and facilitating calls or meetings
• Bachelor’s Degree / Graduates from a recognised university.
• Minimum of 5 years of relevant work experience in an Operations, Business or Functions role, with close proximity to a Head of Department and/or C‑suite leadership in an international firm preferred
• Any course / certification will be an added advantage.
• Business English – spoken fluently and excellent writing abilities.
• Excellent networking and communication skills, with ability to influence and manage stakeholders from various backgrounds, preferably with international exposure.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Standard Chartered Global Business Services

Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence.

Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets. The centre provides dedicated world‑class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally.

It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state‑of‑the‑art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees.

Standard Chartered Global Business Services was conferred the ICT Organisation of The Year Award in 2011 by The National ICT Association of Malaysia, making it the first Global Shared Services Centre of an international bank in Malaysia to win the prestigious award. In 2014, Standard Chartered Global Business Services was awarded the Silver Award for the Employer of Choice category in the Malaysia HR Awards organised by the Malaysian Institute of Human Resource Management.

Standard Chartered Bank’s two other global shared services centres are based in India and China.