Senior Manager - Key Accounts

Razorpay; Malaysia; On-site; MYR 100,000 - 120,000; Full time

Job summary

A financial services organization is seeking a Senior Manager – Key Accounts to nurture long-term relationships with valuable clients. Responsibilities include driving account growth through cross-selling and maintaining high client satisfaction. The ideal candidate has 5–8 years of experience in key account management in the B2B sector, with strong communication and analytical skills.

Qualifications

• 5–8 years of experience in Key Account Management or Enterprise Sales in B2B.
• Strong understanding of customer relationship management.
• Excellent communication and negotiation skills.

Responsibilities

• Build and maintain strong relationships with key clients.
• Drive account growth through cross-selling and up-selling.
• Conduct regular business reviews with clients.

Skills

Key Account Management

Customer Relationship Management

Communication

Negotiation

Analytical Skills

Job description

Overview

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we\'ve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X ) and enabling capital availability for businesses (via Razorpay Capital ).

Role Summary

Role Summary:

As a Senior Manager – Key Accounts at Razorpay, you will be responsible for sustaining and nurturing long-term relationships with Razorpay’s most valuable clients. This role demands a mix of strategic account management, cross-selling, and client advocacy to ensure client satisfaction, retention, and growth. You will act as the bridge between Razorpay and its key clients, driving revenue while ensuring best-in-class customer experience.

Job Description

• Build and maintain strong, trusted relationships with key client stakeholders and decision-makers.
• Drive account growth through cross-selling and up-selling Razorpay’s suite of products and solutions, ensuring achievement of portfolio quotas.
• Conduct regular business reviews with clients to assess satisfaction levels, identify opportunities, and address potential risks.
• Represent Razorpay in client meetings (onsite and virtual), strengthening partnerships and building long-term trust.
• Achieve client relationship targets and KPIs as set by the leadership team.
• Liaise with internal teams (Product, Operations, Support, and Tech) to ensure client needs are met effectively and timely.
• Escalate and resolve issues proactively, ensuring quick turnaround and high client satisfaction.
• Conduct client satisfaction surveys and use feedback to improve account servicing.
• Monitor and report on company performance against SLAs, flagging and mitigating risks where needed.
• Ensure accurate, updated client information and interactions are maintained in CRM tools.

You will be a good fit for this role if you have

• 5–8 years of proven experience in Key Account Management / Enterprise Sales in the B2B domain, preferably in payments, SaaS, or fintech.
• Strong understanding of customer relationship management and best practices in account servicing.
• Excellent communication, negotiation, and interpersonal skills with the ability to build rapport at multiple levels.
• A strategic mindset with a go-getter attitude and strong business acumen.
• Experience in handling CXO-level conversations and driving account expansion.
• Strong analytical skills with the ability to translate data into actionable insights.
• High ownership, work ethics, and the ability to thrive in a fast-paced, evolving environment.

Razorpay believes in and follows an equal employment opportunity policy that doesn\'t discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

Apply

Interested in building your career at Razorpay Software Private Limited? For details on current openings and to apply, please visit Razorpay\'s careers page.