Senior Manager - Key Account Manager

Agensi Pekerjaan Executive Recruiters; Kuala Lumpur; On-site; MYR 250,000 - 450,000; Full time

Job summary

Agensi Pekerjaan Executive Recruiters seeks an experienced Key Account Manager in Kuala Lumpur to lead strategic logistics partnerships, understand client requirements, and develop customized solutions that support growth.

You will retain and expand business by meeting financial targets, pursuing new opportunities across SAO and global markets, and collaborating with internal teams and external partners to deliver projects on time and exceed client expectations.

Qualifications

• Bachelor's degree in Logistics, Marketing, Business Administration, or related field.
• 10+ years of Key Account Management experience in logistics.
• Knowledge of freight forwarding, contract logistics, and land transportation.
• Strong strategic and problem-solving abilities with track record.
• Experience in financial analysis, pricing models, and cost control.
• Ability to work under pressure and meet deadlines.
• Ability to work independently and across departments.
• Excellent communication and negotiation skills; fluent English; other languages a plus.

Responsibilities

• Understand customer requirements to offer customized logistics solutions.
• Develop strategies to improve customer satisfaction and partnerships.
• Address and resolve customer complaints to sustain relationships.
• Participate in local country meetings to gain insights into expectations.
• Retain business by meeting financial and volume objectives.
• Identify new opportunities by promoting services in SAO and global markets.
• Formulate plans for retention and new business across Key Accounts.
• Collaborate with internal teams and external partners across regions.
• Manage and deliver customer projects on time and accurately.

Skills

Strategic thinking

Problem solving

Financial analysis

Pricing models

Cost control

Negotiation

Communication

Interpersonal skills

Team collaboration

Customer relationship management

Education

Bachelor's degree in Logistics/Marketing/Business Administration

Job description

Kuala Lumpur, Malaysia | Posted on 05/06/2025

• Country Malaysia

Job Description

• Gain deep insights into the market and customer needs by understanding their specific requirements and offering customized logistics solutions to support their future growth.
• Initiate and implement strategies to improve customer satisfaction and build long-term partnerships.
• Effectively address and resolve customer complaints and issues to uphold trust and ensure ongoing business relationships.
• Participate actively in local country meetings and discussions to obtain indirect insights into customer expectations and operational challenges.
• Retain current business by meeting financial and volume objectives while ensuring consistent and sustainable growth.
• Identify and pursue new business opportunities by promoting the company's services and solutions within the SAO region and extending outreach to global markets.
• Formulate and execute strategic plans for customer retention and new business development across all Key Accounts.
• Work closely and collaboratively with both internal teams and external partners across various regions to ensure customer expectations are fulfilled efficiently.
• Manage and deliver customer projects successfully and on time, ensuring accuracy and alignment with overall business goals.

Requirements

• A Bachelor's degree in Logistics, Marketing, Business Administration, or a related discipline (advanced degrees are a plus).
• More than 10 years of experience in Key Account Management within the logistics industry, with a strong background in developing logistics solutions or similar roles.
• Comprehensive knowledge of the logistics industry, including freight forwarding, contract logistics, and land transportation services.
• Strong strategic and problem-solving abilities, with a proven track record of resolving complex business challenges.
• Skilled in financial analysis, pricing models, and cost control practices.
• Able to perform well under pressure and consistently meet tight deadlines without compromising quality.
• Demonstrated ability to work independently, as part of a team, and across various departments to achieve business goals.
• Excellent team collaboration, adaptability, and proactive mindset in a fast-paced environment.
• Proven expertise in managing relationships with internal teams and external partners.
• Strong analytical and conceptual skills, with a talent for crafting innovative logistics solutions.
• Outstanding communication, interpersonal, and negotiation abilities, with a solid grasp of customer business needs.
• Proficiency in English; knowledge of additional languages is an asset.
• A history of successfully acquiring new business and maintaining long-term customer relationships.