Senior Manager - Data Center Support

Oracle; Johor; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading tech company is looking for a leader in the Cloud Hardware support organization in Malaysia. You will oversee data center operations and lead diverse teams of technicians and engineers, ensuring high service levels and customer satisfaction. The ideal candidate will have extensive experience in IT environments and capabilities in talent development. This role involves significant internal and external communication and occasional travel.

Qualifications

• Proven leader in mission-critical IT environments.
• Extensive data center exposure in hyperscale environments.
• Experience with hiring, mentoring, and developing teams.

Responsibilities

• Oversee 24/7 data centre operations and new deployments.
• Develop, coach, and scale diverse technical teams.
• Collaborate globally to achieve project milestones.
• Drive recruitment, talent development, and team progression.

Skills

Leadership of diverse teams

Technical and business acumen

Effective communication skills

Problem-solving mindset

Talent development

Education

Bachelor’s degree or equivalent industry experience

Job description

As a leader in the Cloud Hardware support organization, you will be responsible for leading teams of Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites across Sydney. Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps. The role involves significant communication at all levels internally and externally. A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues.

Key Responsibilities:

• Oversee 24/7 data centre operations and new regional deployments
• Develop, coach, and scale high-performing, diverse technical teams
• Collaborate globally to achieve consistency and deliver project milestones
• Foster continual improvement, risk mitigation, and operational efficiency
• Manage vendors and ensure local regulatory compliance
• Drive recruitment, talent development, and team progression
• Occasional travel required

About You:

• Proven leader of large, diverse teams in mission‑critical IT environments with extensive data centre exposure in hyperscale environments
• Strong technical and business acumen across infrastructure, DC operations and growth mindset
• Skilled communicator, able to influence across functions and senior management
• Experience with hiring, mentoring, and developing managers and staff
• Adaptable and resilient, thriving in complex, fast‑paced environments
• Bachelor’s degree or equivalent industry experience preferred.

Ready to make an impact? Apply now to help shape the next generation of cloud infrastructure in Malaysia.