Senior Manager, Customer Success & Growth

Firstlight Media; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading media and entertainment company in Kuala Lumpur is seeking a Customer Success Leader to manage key relationships and ensure high-quality service delivery. This role requires strong project management and analytical skills, along with a passion for technology and customer success. Ideal candidates will have 7-10 years of experience in related fields and a Bachelor's degree. Competitive compensation and growth opportunities are offered.

Qualifications

• 7-10 years of progressive experience in a similar role or equivalent.
• Experience in Customer Success Management, Account Management, or Management Consulting.
• Strong project/program management skills.

Responsibilities

• Manage the delivery of major projects, ensuring quality and compliance.
• Monitor customer satisfaction metrics.
• Build and maintain relationships with customer stakeholders.

Skills

Customer Success Management

Project Management

Analytical Skills

Communication Skills

Technical Knowledge

Education

Bachelor's degree in relevant field

Job description

A leading media and entertainment company in Kuala Lumpur is seeking a Customer Success Leader to manage key relationships and ensure high-quality service delivery. This role requires strong project management and analytical skills, along with a passion for technology and customer success. Ideal candidates will have 7-10 years of experience in related fields and a Bachelor's degree. Competitive compensation and growth opportunities are offered.