Senior Manager, Customer Service APAC Distribution

Osram (Malaysia) Sdn Bhd; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Bayan Lepas, Malaysia, is looking for a Customer Service Management professional with experience in Supply Chain Management, ideally in semiconductor or automotive industries. Applicants should demonstrate project management skills and leadership abilities. Fluent English is essential, and knowledge of additional Asian languages is an asset. A higher education degree is required to apply for this role.

Skills

Customer Service Management

Supply Chain Management

Project Management

Leadership

Communication Skills

Problem-Solving

Fluency in English

Knowledge of Asian Languages

Education

Higher education degree BA or similar

Tools

ERP (SAP)

CRM (Salesforce)

EDI

Job description

Qualifications

• Proven experience in international Customer Service Management, Supply Chain Management, or similar like Demand Management ideally in a semiconductor or automotive environment.
• Track record in project management and implementing change management.
• ERP (SAP), CRM (Salesforce), and EDI experience expected.
• Excellent leadership skills with the ability to motivate and expand teams.
• Exceptional communication and problem‑solving abilities.
• Higher education degree BA or similar.
• Fluent in English; additional Asian languages are a plus.

Equal Employment Opportunity

AMS OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.