Senior Manager, CDD Operations

Standard Chartered Bank; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading financial institution seeks a Senior Manager of Customer Due Diligence (CDD) Operations in Malaysia to ensure compliance with laws and regulations. Responsibilities include managing the CDD operations team, identifying and resolving compliance issues, and fostering stakeholder engagement. Candidates should have extensive experience in risk management and compliance within the financial services industry, along with a relevant degree. Strong leadership and communication skills are essential.

Qualifications

• Extensive experience in risk management and compliance within the financial services industry.
• Good knowledge of regulatory requirements and industry standards.
• Ability to work effectively under pressure and manage multiple priorities.

Responsibilities

• Ensure compliance with laws and regulations in CDD operations.
• Lead and manage the CDD operations team.
• Collaborate with internal and external stakeholders on compliance matters.

Skills

Risk management

Compliance

Customer Due Diligence (CDD)

Leadership

Communication

Interpersonal skills

Education

Bachelor’s or master’s degree

Tools

Microsoft 365

Job description

Overview

As the Senior Manager of Customer Due Diligence (CDD) Operations, you will ensure compliance with applicable laws and regulations, the Group’s policies, procedures, and the Group Code of Conduct. Your role involves effectively identifying, escalating, mitigating, and resolving risk and compliance matters. You will contribute to fostering a culture where all stakeholders feel safe to raise concerns, ensuring that risk and compliance issues are promptly addressed, and misconduct is appropriately managed.

Risk and Compliance Management

• Maintain a thorough understanding of the regulatory environment and ensure adherence to all relevant laws, regulations, and internal policies.
• Identify potential risks and compliance issues within CDD operations, escalating them appropriately.
• Implement and monitor mitigation strategies to address identified risks.

Operational Oversight

• Lead and manage the CDD operations team to ensure efficient and effective processing of customer due diligence activities.
• Develop and enforce operational procedures and standards to maintain high levels of accuracy and compliance.

Stakeholder Engagement

• Collaborate with internal and external stakeholders to ensure alignment on risk and compliance matters.
• Foster a culture of open communication, where stakeholders feel safe to raise concerns and issues are addressed promptly.
• Identify opportunities for process improvements within CDD operations to enhance efficiency and compliance.
• Stay informed of industry best practices and integrate them into the operational framework.
• Promote a culture of continuous learning and professional development within the team.

Reporting and Documentation

• Ensure accurate and timely reporting of risk and compliance matters to senior management.
• Maintain comprehensive documentation of all CDD processes, decisions, and actions taken.

Qualifications

• Bachelor’s or master’s degree from recognised universities.
• Extensive experience in risk management, compliance, and CDD operations within the financial services industry.
• Good knowledge of regulatory requirements and industry standards.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Demonstrate proficiency in Microsoft 365 applications.
• Business correspondence skills with excellent proficiency of English – written and spoken.

Core Competencies

• Risk and Compliance Acumen
• Strategic Thinking
• Leadership and Team Management
• Effective Communication
• Problem Solving and Decision Making
• Stakeholder Management

Key stakeholders

• Business Team: Country Segment Head, Cluster Heads, Branch Managers, frontlines.
• Compliance Team: CMLCO/CFCC/FCSO/Mule/Fraud/Compliance.
• Group Functions: AFD, TMX, Mule & Fraud Risk, CDD Operations.