Senior Learning Experience Specialist

RHB Banking Group; Selangor; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading financial institution is seeking a Learning and Development Specialist to drive innovative and impactful learning experiences. The ideal candidate will have 8-10 years in the field, be well-versed in instructional design, and possess HRDC certification. This role involves overseeing training program development, analyzing learning needs, and collaborating with various stakeholders to enhance training effectiveness.

Qualifications

• 8-10 years of experience in learning and development or related field.
• Experience with learning delivery and technology, including authoring tools.
• HRDC Certified Trainer minimum.

Responsibilities

• Drive design and delivery of impactful learning experiences.
• Conduct analysis of performance data and define learning initiatives.
• Oversee instructional design and development of complex learning programs.

Skills

Data analysis

Organizational skills

Familiarity with virtual training tools

Critical thinking

Analytical thinking

Digital fluency

Project management

Planning and organizing

Continuous improvement

Education

Master's degree in instructional design or related field

Tools

Excel

Learning Management System

Job description

Primary Objectives

This role is critical in driving the design, development, and delivery of innovative, engaging, and impactful learning experiences across the organization. The ideal candidate is a practitioner of instructional design, a champion of user-centered design principles, and an expert in leveraging various technologies to create scalable and measurable learning solutions that align with business goals.

Task Execution & Performance

• Spearhead the comprehensive diagnostic analysis of performance data, organizational trends, and capability gaps to strategically define and prioritize critical learning initiatives. Collect and analyze data to identify learning needs, skill gaps, and training effectiveness.
• Own the end-to-end instructional design and development of complex, multi-modal learning programs, and expertly facilitate high-stakes training sessions for identified audiences.
• Oversee the strategic planning and execution of key learning programmes/events.
• Manage the full lifecycle of external vendor partnerships, including performance monitoring, and ensuring third-party content meets rigorous internal quality and strategic standards.
• Leverage data and qualitative feedback to drive a culture of continuous improvement across the learning offerings.
• Govern the content quality and lifecycle of all core learning and onboarding resources, establishing rigorous review cycles to ensure legal compliance, technical accuracy, and ongoing relevance.

Process & Efficiency

• Utilize dashboards and data visualization tools to present learning data and trends clearly.
• Apply standard methodologies to evaluate the impact of learning and engagement initiatives.
• Maintain accurate learning records, including completion tracking and survey data.
• Support the development and refinement of employee engagement measurement tools.
• Facilitate internal communications to promote training programs and encourage participation.
• Ensure compliance with internal standards for onboarding and offboarding documentation.

Regulatory & Policy Compliance

• Solid understanding of organisational policies related to learning, diversity, and data privacy.
• Ensure adherence to internal L&D protocols, onboarding standards, and vendor guidelines.
• Follow established procedures for training documentation and compliance reporting.

Self-development & Collaboration

• Eagerness to learn new L&D tools and methodologies.
• Actively seek feedback to improve programme offerings and delivery.
• Collaborate effectively with peers, HR teams, and external vendors.

Education

• Master's or Degree (preferably in instructional design, educational technology, human resources, or a related field).

Knowledge & Experience

• Minimum 8 to 10 years of experience in learning and development, instructional design, instructional technology, education, or related field.
• Experience in the area of learning delivery and technology (including authoring tools and Learning Management System) and stakeholder management/learning advisory.

Professional Certification

• Human Resource Development Corporation (HRDC) Certified Trainer (minimum).

Skills

• Basic data analysis and reporting using Excel or learning dashboards.
• Strong organizational and multitasking skills.
• Familiarity with virtual training tools (e.g., Zoom, MS Teams, WebEx).

Personal Traits

• Critical Thinker: Ability to objectively analyze information, identify underlying issues in learning processes or outcomes, and evaluate potential solutions effectively.
• Analytical Thinking: Applies strong analytical skills to interpret data, identify patterns, and generate meaningful insights that support informed decision-making.
• Digital Fluency / HR Tech Savviness: Comfortable using digital tools and technology to enhance efficiency and effectiveness in daily work, staying updated with relevant technological advancements.
• Project Management: Oversees and coordinates projects to ensure timely completion, managing resources and tasks effectively to meet objectives.
• Planning & Organising: Demonstrates the ability to prioritize tasks and organize resources to achieve goals within set deadlines.
• Continuous Improvement / Process Re-engineering: Actively seeks opportunities to improve processes and workflows to increase efficiency and effectiveness.