Senior Learning & Development Executive (F&B Trainer)

4Fingers Crispy Chicken; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading fast-food chain in Kuala Lumpur is seeking a Senior Learning & Development Executive to drive staff training and development, ensuring excellence in service and operational standards. The ideal candidate will have at least 5 years of experience in training, preferably in a hospitality or F&B environment. Responsibilities include leading training sessions, monitoring training effectiveness, and collaborating with HR to align training objectives.

Qualifications

• 5 years of L&D or training experience in F&B or hospitality.
• Experience with digital learning tools and performance tracking.
• Willingness to travel for training.

Responsibilities

• Lead training sessions and develop training materials.
• Monitor training effectiveness using evaluations and metrics.
• Collaborate with HR and other departments for training alignment.

Skills

Training design

Time management

Collaboration

Multitasking

Leadership

Education

Bachelor’s Degree in HR, Hospitality Management, Business

Job description

Senior Learning & Development is responsible for leading and managing the people capability development strategy of Gimme4Fingers Malaysia. This role plays a key part in driving brand service consistency, and business growth through structured learning programs, effective onboarding, and continuous improvement of SOPs, hospitality, service & product quality.

Key Responsibilities:

• Be role model and lead by example as trainer by complying to company standards (SOP) to operations team to protect brand and company’s image.
• Present a positive position and attitude to provide leadership to staff to attain desired results.
• Monitor and track training effectiveness using pre and post training evaluations, feedback surveys and performance metrics.
• Collaborate with HR team members and other departments stakeholder to align training objectives.
• Provide strong leadership & guidance to team members , set clear goals and monitor team performance.
• Foster a positive and collaborative team culture by encouraging open communication , innovation and knowledge sharing.
• Plan and deliver hands on training sessions to Restaurant Manager, Assistant Restaurant Manager, Supervisor and Crew on focusing sales strategies, customer service and engagement and product knowledge.
• Develop and create engaging training materials such as presentations, workbooks, e-learning modules and hands on exercises.
• Conduct Training Needs Analysis (TNA) to identify the skills, knowledge, and competencies required across different roles and levels.
• Collaborate with department heads to identify and prioritize training needs based on organizational goals and employee performance reviews.
• Prepare and submit training grant applications, levy utilization reports, and claims within stipulated timelines.

Key Requirements:

• Bachelor’s Degree in HR, Hospitality Management, Business, or related discipline.
• At least 5 years of L&D or training experience, preferably in F&B or hospitality industry in fast faced environment.
• Proven experience designing and delivering training with familiar with digital learning tools and performance tracking.
• Excellent time management and multitasking ability.
• Willing to travel occasionally for training at restaurants.

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• Do you have customer service experience?
• How many years' experience do you have in a training & development role?
• Are you willing to travel for this role when required?

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