Senior Leader, Client Engagement & Loyalty Journeys

Standard Chartered Bank; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global financial institution is seeking a visionary Head of Client Engagement & Loyalty Journeys to lead and enhance client experiences across digital platforms. This role encompasses strategic leadership, oversight of offshore teams, and the responsibility to drive loyalty programs. The successful candidate will work closely with various teams to innovate and uplift client engagement, retention, and overall client value in line with the bank's objectives.

Qualifications

• Proven experience in leading client engagement strategies.
• Ability to drive loyalty and reward journeys.
• Strong collaboration skills with cross-functional teams.

Responsibilities

• Lead the design and delivery of client engagement initiatives.
• Ensure operational effectiveness and alignment with standards.
• Champion transformation and cultural alignment within teams.

Skills

Strategic vision

Digital product leadership

Client-centric thinking

Understanding client behaviours

Job description

A global financial institution is seeking a visionary Head of Client Engagement & Loyalty Journeys to lead and enhance client experiences across digital platforms. This role encompasses strategic leadership, oversight of offshore teams, and the responsibility to drive loyalty programs. The successful candidate will work closely with various teams to innovate and uplift client engagement, retention, and overall client value in line with the bank's objectives.