Senior Key Accounts Manager

Cartrack SEA; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading telematics company is looking for a seasoned professional to manage B2B client relationships in Kuala Lumpur. The ideal candidate must have over 5 years of customer service and account management experience, possess excellent communication skills, and be proactive in resolving customer issues. This role requires onsite work and field operations in Kuala Lumpur and nearby areas.

Qualifications

• Minimum 5 years of customer service or account management experience.
• Ability to handle existing B2B clients effectively.
• Must be willing to work onsite and perform fieldwork in Kuala Lumpur.

Responsibilities

• Build relationships with fleet managers and decision-makers.
• Manage services related to Key Accounts.
• Resolve customer inquiries and ensure timely follow-up.
• Prepare regular progress reports for stakeholders.

Skills

Excellent communication skills

Interpersonal skills

Technical savvy

Team player

Education

Diploma/Bachelor's degree or equivalent experience

Job description

Responsibility

• Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts
• Establish good rapport and trust though proactive engagement
• Understanding client needs and identifying new business opportunities for upselling
• Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
• Coordinate with internal teams to deliver solutions that meet client's objectives
• Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation
• Prepare regular reports of progress and forecasts to internal and external stakeholders

Requirements

• Diploma/Bachelor's degree in any field or course or equivalent industry experience
• With minimum 5 years customer service experience, aftersales or account management/ handling existing B2B clients
• Excellent communication and interpersonal skills
• Tech-savvy and computer literate
• Team player with a high level of energy and able to work independently
• Willing to work onsite in Kuala Lumpur and can-do fieldwork around Kuala Lumpur and nearby areas.