Senior/ Key Accounts Manager

Cartrack Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading smart mobility company is seeking a Senior Key Account Manager to build strong relationships with client decision makers in Kuala Lumpur. The role involves account management, resolving customer inquiries, and preparing reports. Candidates should possess a degree, 5 years of customer service experience, and excellent communication skills. Benefits include a salary plus commission and flexi-benefits.

Benefits

Salary + Commission scheme

Flexi-benefits

Qualifications

• Minimum 5 years customer service experience, aftersales or account management/handling existing B2B clients.
• Willing to work onsite in Kuala Lumpur and can-do fieldwork around Kuala Lumpur and nearby areas.

Responsibilities

• Build strong relationships with decision makers and manage services related to Key Accounts.
• Resolve customers' enquiries or issues from all channels.
• Prepare regular reports of progress and forecasts.

Skills

Excellent communication and interpersonal skills

Tech-savvy and computer literate

Strong relationship management

Ability to upsell

Team player

Education

Diploma/Bachelor's degree in any field

Job description

Salary + Commission scheme + Flexi-benefits

We are a world‑leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Key Account Manager/ Key Account Manager to join our team. Our teams are collaborative, vibrant and fast‑growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities

• Build strong relationships with decision makers/fleet managers/system users and manage all services related to Key Accounts
• Establish good rapport and trust through proactive engagement
• Understand client needs and identify new business opportunities for upselling
• Resolve customers' enquiries or issues from all channels, and ensure proper follow‑up to the final resolution within the stipulated time frame
• Coordinate with internal teams to deliver solutions that meet client's objectives
• Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation
• Prepare regular reports of progress and forecasts to internal and external stakeholders

Requirements

• Diploma/Bachelor's degree in any field or course or equivalent industry experience
• Minimum 5 years customer service experience, aftersales or account management/handling existing B2B clients
• Excellent communication and interpersonal skills
• Tech‑savvy and computer literate
• Team player with a high level of energy and able to work independently
• Willing to work onsite in Kuala Lumpur and can‑do fieldwork around Kuala Lumpur and nearby areas

Application Questions

• How long is your notice period?
• What is your expected monthly salary?
• How many years of experience in account management?
• Do you have your own transport as you will be required to travel to visit clients onsite?