Senior IT Technical Support/ IT Technical Support

Unigen Technology Sdn Bhd; Kedah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading tech support company in Kedah seeks a Senior IT Technical Support to provide first-level support for hardware and software issues. Responsibilities include troubleshooting PC and network issues, maintaining CCTV systems, and managing Active Directory accounts. Relevant IT certifications are preferred. This position offers competitive insights and the chance to work in a dynamic environment.

Qualifications

• Provide first-level support for PC, laptop, printer, projector, label printer and software issues.
• Troubleshoot and maintain CCTV systems and Door access system.
• Manage Active Directory user accounts.

Responsibilities

• Record and update support activities in the master list or IT asset record.
• Coordinate with vendors for repairs, maintenance, and warranty claims.

Skills

Troubleshooting PC and laptop issues

Network troubleshooting (LAN, switches, IP configuration, Wi-Fi)

CCTV systems maintenance

Active Directory management

Office 365 support

Education

IT certifications (CompTIA A+/N+, Microsoft Certified)

Tools

ESET or other endpoint security tools

Job description

Senior IT Technical Support/ IT Technical Support

Add expected salary to your profile for insights

Provide first-level support for PC, laptop, printer, projector, label printer and software issues

Troubleshoot and maintain CCTV systems/Door access system

Perform network troubleshooting (LAN, switches, IP configuration, Wi-Fi)

Manage Active Directory user accounts (creation, modification, deactivation)

Support Office 365

Record and update support activities in the master list or IT asset record

Coordinate with vendors for repairs, maintenance, and warranty claims

Added Advantages

• Experience with ESET or other endpoint security tools
• basic understanding of IT asset management or ISO27001
• IT certifications (CompTIA A+/N+, Microsoft Certified)

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years of experience do you have as an Information Technology Technician?
• Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?
• Do you possess or have access to your own transportation?
• Which of the following languages are you fluent in?
• Are you willing to undergo a pre-employment background check?