Senior IT Support Engineers (Based in Singapore)

NCS Group; Kuala Lumpur; On-site; MYR 158,000 - 222,000; Full time

Job summary

A leading technology services firm is seeking a Senior IT Support Engineer based in Singapore. This role involves providing end user support, troubleshooting issues, and ensuring service levels are met. Ideal candidates should possess a Diploma in IT, have at least 3 years of relevant experience, and be proficient in client management and network knowledge. This position requires a resourceful attitude and a willingness to work in Singapore. Interviews will be conducted in Malaysia, with specific dates in Kuala Lumpur.

Qualifications

• Minimum Diploma in IT or equivalent.
• 3+ years of experience in Technology Administration.
• Hands-on network knowledge is a plus.

Responsibilities

• Perform End User Support - Client Management.
• Troubleshoot client platform problems.
• Monitor agreed service levels and maintain system configuration.

Skills

Client Management

Troubleshooting

Service Level Monitoring

Network Knowledge

MS Office

Education

Diploma Certification in Computer / Information Technology / Electronic Engineering

Job description

Senior IT Support Engineers (Based in Singapore)

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. Visit www.ncs.co.

This opportunity will be based in Singapore, and we are partnering with Jobstreet Malaysia, who will be supporting your queries and your interviews. Jobstreet Consultant will be in touch with you directly.

As an IT Support Engineer with NCS Group, the broad area of your job responsibilities will cover the following:

Perform End User Support – Client Management

Perform troubleshooting for client platform related problems.

Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

Perform service request related to client platforms.

Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

Involve in client platform implementation/upgrade project.

Perform follow-up with vendor on replacement of hardware.

Perform asset management & update asset records.

Perform local server administration to facilitate software distribution & patch management service.

Ensure deliverables meet service level requirement. Propose and implement action plan when required.

Established facility management standards/best practices to ensure operation consistency across project / facility management teams.

Submit progress reports

Ideal candidate should possess the following:

Minimum Diploma Certification in Computer / Information Technology / Electronic Engineering or equivalent discipline.

Preferably with 3 or more years related experience in Technology Administration.

Hands-on network knowledge will be added advantage.

Computer literacy in MS Office.

Independent, resourceful & result-oriented individuals with a "can-do" attitude.

Willingness to work in Singapore.

In-person interview to be hosted at Jobstreet Malaysia Offices (Kuala Lumpur, Johor or Penang). Apply online. Once you are shortlisted, Jobstreet Consultant will be in touch.

Interview Dates: 13 January 2026 in Johor, 23-25 January 2026 in KL

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