Senior IT Support Engineer — Singapore, Incident Mgmt

NCS Group; Kuala Lumpur; On-site; MYR 158,000 - 222,000; Full time

Job summary

A leading technology services firm is seeking a Senior IT Support Engineer based in Singapore. This role involves providing end user support, troubleshooting issues, and ensuring service levels are met. Ideal candidates should possess a Diploma in IT, have at least 3 years of relevant experience, and be proficient in client management and network knowledge. This position requires a resourceful attitude and a willingness to work in Singapore. Interviews will be conducted in Malaysia, with specific dates in Kuala Lumpur.

Qualifications

• Minimum Diploma in IT or equivalent.
• 3+ years of experience in Technology Administration.
• Hands-on network knowledge is a plus.

Responsibilities

• Perform End User Support - Client Management.
• Troubleshoot client platform problems.
• Monitor agreed service levels and maintain system configuration.

Skills

Client Management

Troubleshooting

Service Level Monitoring

Network Knowledge

MS Office

Education

Diploma Certification in Computer / Information Technology / Electronic Engineering

Job description

A leading technology services firm is seeking a Senior IT Support Engineer based in Singapore. This role involves providing end user support, troubleshooting issues, and ensuring service levels are met. Ideal candidates should possess a Diploma in IT, have at least 3 years of relevant experience, and be proficient in client management and network knowledge. This position requires a resourceful attitude and a willingness to work in Singapore. Interviews will be conducted in Malaysia, with specific dates in Kuala Lumpur.