Senior IT Support Engineer

Planet Group (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Job summary

A retail fashion company is seeking an IT Hardware Support Specialist to install, configure, and maintain IT hardware across multiple locations. You'll support retail outlets with troubleshooting, system monitoring, and asset management, ensuring compliance with company standards. Ideal candidates should have a degree in IT and at least 3 years of relevant experience, especially in the retail sector.

Benefits

EPF, SOCSO, EIS

Panel Clinics & Medical Coverage

Personal & Group Insurance

Annual Bonus

Staff Purchase

Professional Development

Opportunities for growth

Qualifications

• 3 years experience in IT hardware support, preferably in retail.
• Familiarity with CCTV systems and retail hardware is advantageous.
• Able to travel to retail outlets when required.

Responsibilities

• Install, configure, and maintain IT hardware including desktops and POS systems.
• Provide troubleshooting for hardware issues across outlets and head office.
• Monitor system performance and identify potential hardware failures.
• Manage IT asset inventory including procurement and disposal.
• Coordinate with vendors for warranty claims and maintenance contracts.
• Support store openings and hardware rollouts.
• Ensure hardware compliance with IT policies.
• Document IT procedures and maintenance schedules.

Skills

Knowledge of POS systems

Windows OS

Networking

Basic server administration

Problem-solving skills

Communication skills

Teamwork skills

Education

Diploma/Degree in Information Technology

Job description

Install, configure, and maintain IT hardware including desktops, laptops, POS systems, printers, servers, and networking devices.

Provide first-level and second-level troubleshooting for hardware issues across retail outlets and head office.

Monitor system performance and proactively identify potential hardware failures.

Manage IT asset inventory (procurement, tagging, tracking, and disposal).

Coordinate with vendors and service providers for warranty claims, repairs, and maintenance contracts.

Support store openings, relocations, and hardware rollouts (POS setup, CCTV, routers, cabling).

Ensure hardware security and compliance with company IT policies.

Provide training or guidance to staff on basic hardware troubleshooting.

Document IT procedures, maintenance schedules, and support logs.

Requirements

Diploma/Degree in Information Technology, Computer Engineering, or related field.

Minimum 3 years experience in IT hardware support, preferably in the retail industry.

Strong knowledge of POS systems, Windows OS, networking, and basic server administration.

Familiarity with CCTV systems, POS devices, and retail hardware peripherals is an advantage.

Good problem-solving skills with hands‑on technical ability.

Able to travel to retail outlets when required.

Strong communication and teamwork skills.

Benefits

• EPF, SOCSO, EIS
• Panel Clinics & Medical Coverage
• Personal & Group Insurance
• Annual Bonus
• Staff Purchase
• Professional Development
• Opportunities for growth

A retail fashion company established in 1995, based in Kuala Lumpur and Johor Bharu. Currently has 21 outlets nationwide, carrying international brands such as Carhartt WIP, New Balance, Adidas, Neighborhood etc., as well as our very own house brands: Hype Clothing & Crossover. Catering to the young adult market, our mission is to inspire & enrich quality lifestyle.