Senior IT Support Engineer

Planet Group; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A retail fashion company is seeking an IT Hardware Support Specialist to manage and maintain IT hardware across retail outlets and head offices. Responsibilities include installation, troubleshooting, and inventory management of IT assets. Ideal candidates have a diploma in IT and at least 3 years of relevant experience, with strong problem-solving and communication skills. Opportunities for professional growth and benefits include medical coverage and annual bonuses.

Benefits

EPF, SOCSO, EIS

Panel Clinics & Medical Coverage

Annual Bonus

Professional Development

Qualifications

• Minimum 3 years experience in IT hardware support, preferably in retail industry.
• Strong knowledge of POS systems, Windows OS, and networking.
• Able to travel to retail outlets when required.

Responsibilities

• Install, configure, and maintain IT hardware including desktops, laptops, and servers.
• Provide first and second-level troubleshooting for hardware issues.
• Monitor system performance and identify potential hardware failures.

Skills

Troubleshooting

Networking

Problem-solving

Teamwork

Education

Diploma/Degree in Information Technology or related field

Tools

POS systems

Windows OS

CCTV systems

Job description

Job Responsibilities

• Install, configure, and maintain IT hardware including desktops, laptops, POS systems, printers, servers, and networking devices.
• Provide first-level and second-level troubleshooting for hardware issues across retail outlets and head office.
• Monitor system performance and proactively identify potential hardware failures.
• Manage IT asset inventory (procurement, tagging, tracking, and disposal).
• Coordinate with vendors and service providers for warranty claims, repairs, and maintenance contracts.
• Support store openings, relocations, and hardware rollouts (POS setup, CCTV, routers, cabling).
• Ensure hardware security and compliance with company IT policies.
• Provide training or guidance to staff on basic hardware troubleshooting.
• Document IT procedures, maintenance schedules, and support logs.

Requirements

• Diploma/Degree in Information Technology, Computer Engineering, or related field.
• Minimum 3 years experience in IT hardware support, preferably in the retail industry.
• Strong knowledge of POS systems, Windows OS, networking, and basic server administration.
• Familiarity with CCTV systems, POS devices, and retail hardware peripherals is an advantage.
• Good problem‑solving skills with hands‑on technical ability.
• Able to travel to retail outlets when required.
• Strong communication and teamwork skills.

Benefits

• EPF, SOCSO, EIS
• Panel Clinics & Medical Coverage
• Personal & Group Insurance
• Annual Bonus
• Staff Purchase
• Professional Development
• Opportunities for growth

A retail fashion company established in 1995, based in Kuala Lumpur and Johor Bahru, with 21 outlets nationwide carrying international and own brands such as Carhartt WIP, New Balance, Adidas, Neighborhood, Hype Clothing & Crossover.