Senior IT Support

Rakanda Enterprise Sdn Bhd; Semenyih; On-site; MYR 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking an experienced IT Support Lead to manage and mentor the support team. The role involves overseeing daily IT operations, handling technical issues, and coordinating setups for new branch openings. Candidates should have a Bachelor's degree and at least 5 years of IT support experience, with strong knowledge in networking and various IT systems. The position is located in Semenyih, Malaysia, and travel to branch locations may be required.

Qualifications

• 5+ years of experience in IT support, with at least 2 years in a senior or leadership role.
• Strong technical knowledge of business IT systems.
• Hands-on experience with hardware and software troubleshooting.

Responsibilities

• Lead and mentor the IT Support Team to deliver high-quality service.
• Manage day-to-day IT support activities and ensure quick issue resolution.
• Plan and coordinate IT setup for new branch openings.

Skills

Windows/Mac environments

Networking (LAN/WAN)

Problem-solving

Communication

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

ERP systems

POS systems

Domain servers

Job description

Responsibilities

• Lead and mentor the IT Support Team to ensure high-quality service delivery.
• Assign and prioritize support tasks and projects to team members.
• Collaborate with infrastructure, systems, and application teams to resolve issues related to ERP, domain servers, networks, WMS, MRP, and other group IT systems.
• Conduct regular performance reviews and provide guidance for team development.

Technical Support Operations

• Oversee and manage the day-to-day IT support activities, ensuring quick response and resolution of issues.
• Install, configure, and maintain computer hardware, operating systems, software applications, printers, scanners, and other peripherals.
• Provide on-site and remote support for hardware and software issues.
• Monitor and maintain IT infrastructure including email systems, user accounts, network connectivity, and peripheral devices.
• Ensure timely and professional handling of IT support tickets and service requests.
• Maintain documentation for IT procedures, asset inventory, and system configurations.

New Branch Operations

• Plan and coordinate the setup of IT infrastructure for new branch openings, including POS systems, network devices, and back-office systems.
• Create and manage project timelines to ensure smooth rollouts.
• Configure and test all IT systems before going live to minimize downtime.
• Provide on-site support during setup and post-opening to resolve any technical issues.
• Liaise with vendors or service providers for equipment procurement and installation.

Qualifications & Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 5+ years of experience in IT support, with at least 2 years in a senior or leadership role.
• Strong technical knowledge of Windows/Mac environments, networking (LAN/WAN), domain servers, ERP systems, POS, and email systems.
• Hands-on experience with hardware troubleshooting, software installation, and system configuration.
• Excellent problem-solving and communication skills.
• Ability to manage multiple tasks and work under pressure in a fast-paced environment.
• Experience in supporting multi-location or retail environments is a strong advantage.
• Availability to travel to branch locations as required.
• Candidates MUST possess their own vehicle to support multi-site operations and occasional travel to branch locations.