Senior IT Solutions Consultant (Technical Consultant)

DHL; Cyberjaya; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

A leading logistics company in Cyberjaya is seeking an experienced Senior IT Solutions Consultant. In this role, you will bridge business needs with technical solutions, collaborating with stakeholders to ensure project success. Ideal candidates should have strong analytical skills, excellent communication abilities, and a grasp of technical concepts. This position offers hybrid work arrangements, extensive medical coverage, and a flexible holiday plan. Join us to shape impactful digital solutions in a dynamic environment.

Benefits

Hybrid work arrangements

Unlimited outpatient and inpatient medical coverage

Personalized flexi benefit plan

Choice of day off from public holidays

Modern offices with free parking

Qualifications

• Strong analytical mindset and critical thinking about business challenges.
• Able to engage and influence stakeholders effectively.
• Familiarity with software development processes and methodologies.

Responsibilities

• Collaborate with stakeholders to understand business objectives.
• Conduct analyses to identify business needs for improvement.
• Gather and document detailed business and technical requirements.
• Define project scopes and deliverables collaboratively.
• Translate business requirements into functional specifications.
• Work closely with architects on solution design.
• Prepare documentation including process flows and user stories.
• Serve as liaison between stakeholders and technical teams.
• Facilitate communication to ensure project clarity.
• Conduct post-implementation reviews to assess solution impact.

Skills

Analytical skills

Communication skills

Interpersonal skills

Proficiency in business analysis tools

Understanding of technical concepts

Basic networking concepts

Job description

Your IT Future, Delivered

Senior IT Solutions Consultant (Technical Consultant)

With a global team of 5800 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are dedicated to creating innovative software solutions for both our internal and external customers. Our Infrastructure & Telecoms Portals team is continually growing, offering opportunities for everyone, regardless of their current level of expertise in infrastructure and telecommunications. Join us and thrive in our diverse environment, where you can enhance your skills and advance your career.

Ready to embark on the journey? Here’s what we are looking for:

What do we expect:

We are seeking an experienced and insightful IT Solutions Consultant to join our dynamic team. The ideal candidate will play a crucial role in bridging business objectives with technical solutions, ensuring that our projects are not only strategically sound but also technically feasible. This position involves collaborating closely with users, senior management, architects, and developers to analyze business needs, design effective strategies, and facilitate the successful implementation of projects. The IT Solutions Consultant will be responsible for translating complex business requirements into actionable technical plans while fostering strong communication across all team members.

What you will do:

• Collaborate with stakeholders to understand business processes, challenges, and objectives.
• Conduct thorough analyses to identify business needs and opportunities for improvement.
• Gather, document, and validate detailed business and technical requirements.
• Define clear project scopes, objectives, and deliverables in collaboration with technical teams.
• Translate business requirements into functional specifications for technical implementation.
• Work closely with architects to design solutions that align with business needs and technical capabilities.
• Prepare comprehensive documentation, including process flows, use cases, and user stories.
• Serve as the primary liaison between business stakeholders and technical teams, ensuring mutual understanding and alignment.
• Facilitate communication and ensure clarity of project expectations and outcomes.
• Conduct post-implementation reviews to assess the effectiveness and impact of solutions.

What you should have:

• Strong analytical skills with a strategic mindset and the ability to think critically about business challenges.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Proficiency in business analysis tools and methodologies, such as process mapping and data modeling.
• Familiarity with software development processes and methodologies.
• In-depth understanding of technical concepts, including databases, systems integration, and software applications, to effectively communicate with technical teams.
• Basic understanding of networking concepts, including firewalls and network architecture, is essential to support technical discussions and solutions.
• A self-motivated and passionate individual who is eager to tackle new challenges and make a significant impact.

If you are an IT Solutions Consultant with a passion for business analysis and a strong technical foundation, we would love to hear from you!

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Outpatient (unlimited) and inpatient medical coverage for employees.
• Personalized flexi benefit plan for you and your family.
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
• Modern offices with free parking space.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.