Senior IT Manager

UNITAR International University; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading educational institution in Malaysia is seeking an experienced Information Technology Manager to lead their IT team and coordinate technology services. The ideal candidate will have a strong background in IT management, project execution, and digital transformation initiatives. Responsibilities include overseeing IT operations, promoting a customer service culture, and ensuring compliance with regulations. This position offers a dynamic environment focused on continuous improvement and innovation.

Benefits

Professional development opportunities

Innovative work environment

Qualifications

• Experience as an IT manager, leading diverse teams.
• Strong understanding of cybersecurity and compliance requirements.
• Ability to implement IT policies and drive digital transformation.

Responsibilities

• Lead and coordinate the IT team for operational functions.
• Drive IT modernization and manage critical technology deployments.
• Implement policies to ensure regulatory compliance and data security.

Skills

Leadership

Cloud technologies

IT strategy development

Project management

Customer service

Education

Bachelor's degree in Information Technology or related field

Tools

ERP systems

Virtual lab management tools

Job description

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Lead and coordinate the IT team and all operational functions to deliver secure, reliable, and innovative technology services, including IT operations, Service Desk, enterprise applications, infrastructure, and IT requirements that support the university’s mission and upcoming transformation projects.
The key responsibilities include:

• Demonstrate strong leadership in managing teams by communicating expectations, setting priorities, and motivating staff, especially during peak project delivery or incident management
• Develop, review, and execute IT strategies that align with the institution’s vision, ensuring adequate resources and staff capabilities to achieve strategic goals.
• Drive IT modernization, digital transformation initiatives by leveraging cloud technologies, automation and industry best practices to enhance operational efficiency and innovation
• Manage ERP refresh projects and other mission‑critical technology deployments in collaboration with business stakeholders and external vendors to meet institutional objectives and ensure successful implementation
• Manage a portfolio of ongoing projects and continuous improvements that support sustainable growth and alignment with the IT transformation roadmap.
• Oversee IT operations, including Service Desk and infrastructure management and support services to deliver a secure, reliable and user‑centric IT service
• Lead the design, configuration, installation, and maintenance of networks, hardware, software, cloud systems and telecommunication systems to meet the institution’s digital needs
• Manage and upkeep of computer and virtual labs and ensuring hardware/software meet the educational and user requirements
• Promote a strong customer service culture within the IT team by identifying and implementing digital technologies that enhance student and staff experience
• Analyze IT challenges from multiple perspectives and recommend practical and cost‑effective solutions that utilize automation and digital tools where appropriate
• Assist in managing budgets, procurement, and vendor relations in line with institutional priorities and digital transformation goals in preparing business cases and specifications for investment as needed
• Implement IT policies and cybersecurity frameworks to safeguard institutional data in ensure regulatory compliance (including Malaysian PDPA) and support ongoing digital initiatives under the guidance of senior leadership team
• Support IT risk management, internal and external audits, security compliance and disaster recovery planning and execution in ensuring continuous improvement in these areas
• Foster a culture of innovation, continuous learning and security awareness across the IT organization
• Communicate and collaborate effectively with academic staff, administrative departments, external vendors and leadership to ensure alignment and successful project delivery

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Information Technology Manager?
• How many years' experience do you have as a manager / team lead?
• How many years' experience do you have in a procurement role?

In 1997, UNITAR International University was established as the first virtual university in Southeast Asia and one of the earliest private universities in Malaysia. The university achieved a significant milestone by becoming the first institution in Asia to receive a QS 5-Star Rating in the Online Learning category. This recognition underscores UNITAR's commitment to innovative and accessible education.

UNITAR Education Group fosters a high‑performance culture rooted in its commitment to academic and professional excellence. This culture is evident through its rigorous standards, continuous improvement efforts, and dedication to producing industry‑ready graduates.