Senior IT Executive (POS Support)

Bata (Malaysia) Sdn Bhd; Petaling Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

A technology solutions company is seeking an IT Support Technician in Petaling Jaya. The role involves providing IT support across multiple locations, ensuring system functionality, and maintaining software and hardware. Ideal candidates will have a diploma or degree in IT with 1-3 years of relevant experience, strong troubleshooting skills, and a customer-centric approach. Flexibility for rotational shifts is required.

Qualifications

• 1-3 years of hands-on experience in IT support or a similar role.
• Experience with POS systems and retail IT environments.
• Ability to handle multiple sites and travel when required.

Responsibilities

• Provide first-level POS system support remotely or onsite.
• Diagnose and resolve hardware and software issues.
• Install and maintain store POS-related software.

Skills

IT support experience

Windows OS knowledge

Networking skills

Basic troubleshooting

Communication skills

Customer service mindset

Education

Diploma or degree in Information Technology

Tools

POS systems

Microsoft 365

Job description

Diploma or degree in Information Technology or a related field.

1–3 years of hands‑on experience in IT support, infrastructure maintenance, or a similar technical role.

Good knowledge of Windows OS, Microsoft 365, networking, and basic troubleshooting for PCs, printers, and peripheral devices.

Strong understanding of IT asset management and software installation processes.

Experience with POS systems and retail IT environments.

Ability to handle multiple sites (offices, warehouses, retail outlets) and travel when required.

Good communication skills with a customer‑service mindset, patient and professional support of users.

Self‑motivated, detail‑oriented, able to work independently with minimal supervision.

Willing to work on a rotational support schedule (including weekends or after office hours) when necessary.

Key Responsibilities

• Provide first‑level POS system support on weekdays and weekends, remotely or onsite as required.
• Diagnose and resolve hardware, software, printer, and network‑related issues efficiently.
• Manage user accounts, email access, and system permissions while maintaining security and documentation.
• Install, set up PCs, POS systems, and peripheral devices.
• Install, maintain store POS‑related software and ensure system functionality.
• Repair or replace computer and electrical hardware as needed.
• Troubleshoot and resolve store equipment and device issues.
• Arrange equipment replacement, repair, and ordering.
• Inspect and maintain CCTV systems.
• Assist in ad hoc tasks or special projects assigned by the IT Manager.

Qualifications

• Diploma or degree in Information Technology or a related field.
• 1–3 years of hands‑on experience in IT support, infrastructure maintenance, or a similar technical role.
• Experience with POS systems and retail IT environments.
• Good knowledge of Windows OS, Microsoft 365, networking, and basic troubleshooting.
• Strong understanding of IT asset management and software installation processes.
• Experience handling multiple sites and willingness to travel.
• Excellent communication skills and customer‑service mindset.
• Self‑motivated, detail‑oriented, able to work independently with minimal supervision.
• Willingness to work a rotational support schedule including weekends and after office hours.