Senior IT Application Support (Software)

Vinda SEA; Klang City; On-site; MYR 50,000 - 80,000; Full time

Job summary

A leading FMCG company in Klang City is seeking a Senior IT Application Support professional. In this role, you will provide Level 1 and Level 2 support for applications, act as a liaison between users and vendors, and maintain documentation of systems and processes. The ideal candidate will have a degree in Computer Science and 2-3 years of relevant experience. This position also offers various perks such as medical and meal subsidies, and flexi hours.

Benefits

Medical allowance

Miscellaneous allowance

Dental

Parking

Meal Subsidy

Birthday Leave

Flexi Hours

Qualifications

• Degree in Computer Science or relevant discipline required.
• 2-3 years of experience in FMCG / IT consulting industry.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide Level 1 and Level 2 application support and troubleshooting.
• Act as a liaison between business users and development/vendor teams.
• Deliver operational support for IT solutions in Supply Chain processes.

Skills

Troubleshooting

Liaison skills

Analytical skills

Problem-solving

Independence

Education

Degree in Computer Science/Information Technology

Job description

Senior IT Application Support (Software)

Senior IT Application Support serves as the bridge between business users and the solution development team and vendors. This role is primarily responsible for day-to-day Level 1 and Level 2 support for the assigned application and functional area, and supports the delivery of technology services to the business by analyzing and refining requirements.

Working Location: Vinda SEA HQ (Bandar Bukit Raja, Klang, next to Setia Alam)

Responsibilities

• Provide Level 1 and Level 2 application support, including issue troubleshooting for end users and coordination with vendors.
• Act as the primary liaison between business users and development/vendor teams.
• Deliver Level 1 and Level 2 day-to-day operational support related to implemented IT solutions, covering end-to-end Supply Chain processes from order processing, order fulfillment, and logistics through to billing management.
• Contribute to building the knowledge base in collaboration with Level 1: Service Desk.
• Analyze problems reported by end users and work on identifying effective solutions.
• Ensure incidents and service requests are resolved within agreed SLAs.
• Assist in identifying opportunities for system enhancements and process automation.
• Maintain accurate, clear, and up-to-date documentation of systems and processes.
• Work on a rotating schedule, providing user support during weekends and night shifts.

Qualifications

• Degree in Computer Science/Information Technology or any relevant discipline
• At least 2-3 years working experience in the FMCG / IT consultant industry
• Ability to work independently, manage multiple tasks, and meet deadlines
• Analytical and problem-solving abilities

Note

Perks and benefits: Medical, Miscellaneous allowance, Dental, Parking, Meal Subsidy, Birthday Leave, Flexi Hours