Senior IT App Support & UAT Specialist

Avaland Berhad; Subang Jaya; On-site; MYR 36,000 - 54,000; Full time

Job summary

A technology company is seeking an IT Support Specialist to provide application-related maintenance and technical support. Key responsibilities include first-level support for users, root cause analysis of issues, and managing application access. The ideal candidate should have a Diploma or Degree in Computer Science, with a minimum of 2-3 years of experience in IT and knowledge in IFCA system, MSSQL, and Power BI. This role offers a chance to enhance user experience while ensuring compliance with regulatory requirements.

Qualifications

• Minimum 2-3 years of working experience in IT with System Development Life Cycle and application support.
• Knowledgeable in Web/Mobile Application Development is an added advantage.

Responsibilities

• Provide internal users with application-related maintenance and technical support.
• Perform daily operation first-level support to users and investigate data discrepancies.
• Conduct root cause analysis of recurring issues and implement preventive measures.
• Create and manage application access and permissions.
• Participate in user acceptance testing for application updates and enhancements.

Skills

Application support

Root cause analysis

Problem-solving

User acceptance testing

Education

Diploma / Degree in Computer Science

Tools

IFCA system

MSSQL

Power BI

Job description

A technology company is seeking an IT Support Specialist to provide application-related maintenance and technical support. Key responsibilities include first-level support for users, root cause analysis of issues, and managing application access. The ideal candidate should have a Diploma or Degree in Computer Science, with a minimum of 2-3 years of experience in IT and knowledge in IFCA system, MSSQL, and Power BI. This role offers a chance to enhance user experience while ensuring compliance with regulatory requirements.