Senior Inside Partner Account Specialist

TDCX Malaysia; Malaysia; On-site; MYR 50,000 - 90,000; Full time

Job summary

A leading global business process outsourcing company in Malaysia is seeking a Senior Inside Partner Account Specialist to manage and oversee partner account opportunities. This role requires proficiency in digital sales, strong communication skills, and the ability to analyze pipeline data. You will collaborate with partners and internal teams to ensure deal closure and help drive sales success. The company offers competitive remuneration, comprehensive benefits, and a positive work culture.

Benefits

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Engaging activities and recognition programs

Learning and development plans

Flexible working arrangements

Qualifications

• Experience in digital sales and meeting deal deadlines.
• Strong ability to engage and influence partners.
• Proficiency in conducting webinars.

Responsibilities

• Manage and connect pipeline of qualified opportunities.
• Support partners in resolving deal blockers.
• Collaborate with internal teams to improve deal performance.

Skills

Sales management

Pipeline data analysis

Communication skills

Problem-solving

Relationship building

Attention to detail

Education

Diploma/Degree (any)

Tools

Cloud products knowledge

Job description

Senior Inside Partner Account Specialist

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At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Manage, oversee and connect the pipeline of qualified opportunities from the partner and distributor through channel for successful deal closure.
• Ensure a smooth handover of opportunities and deliver a consistent partner experience.
• Support partners in driving opportunity progression and resolving deal blockers.
• Monitor and report on pipeline progress to ensure timely deal closure such as chasing Purchasing Orders.
• Maintain accurate and clean data for forecasting and reporting.
• Analyze pipeline data to provide insights, highlight trends, and support data‑driven decisions.
• Collaborate closely with internal sales, partner, and operations teams to improve deal performance.

Who are we looking for?

• Diploma/Degree (any).
• Experience in sales management, especially in digital sales motions and meeting deal deadlines.
• Strong ability to engage, influence, and build trusted relationships with partners, driving co‑sell motions effectively.
• High attention to detail to maintain data hygiene and forecasting accuracy.
• Proficiency in pipeline data analysis, generating insights and driving informed actions.
• Excellent communication and collaboration skills, to work effectively with partners and internal teams such as conducting webinars.
• Strong problem‑solving and analytical mindset to manage partner challenges and ensure smooth opportunity progression.
• Architecture certification from any cloud service provider & knowledge with any Cloud products is a big plus.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e‑commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States.