Senior IaC Engineer

Luxoft; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading bank in Asia is seeking a Consultant to provide application support and manage incidents. The ideal candidate will have a degree in computer science or engineering, with over 5 years of experience. Technical expertise in Terraform, Chef, and Ansible is essential. Strong interpersonal and analytical skills are required. This role is based in Kuala Lumpur, Malaysia.

Qualifications

• 5+ years of experience in application development and support environment.
• Hands-on experience in building servers and setting up clustering environments.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide application support to business users.
• Work on timely resolution for reported incidents.
• Ensure all incidents and problems are proactively managed.
• Collaborate with the development team on resolutions.

Skills

Application development and support

Incident/Problem Management

Communication skills

Analytical skills

Scripting

Education

Degree in computer science/engineering

Tools

Terraform

Chef

Ansible

Unix

Windows

Database query skills

Job description

Project description

Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America are looking for Consultants to be part of the project. The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. They work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Malaysia and overseas branches. The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia. The selected resource will be working in a newly setup technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

Responsibilities

• Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure.
• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool.
• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented.
• Ensure all incidents and problems are proactively managed – prioritising numerous issues of varying severity and escalating issues as appropriate to necessary teams and management.
• Collaborate with the development team in identifying resolutions and transitioning of releases into production environment.
• Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incidents logging including proper change management processes and quality issue/impacts emails.
• Participate in DR/BCM activities or infrastructure related upgrade.
• Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead.
• Aside from day‑to‑day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed.

SKILLS

Must have

• Degree in computer science/engineering or related disciplines.
• 5+ years of experience in application development and support environment.
• Hands‑on experience in building servers from scratch and setting up clustering environments – not just end‑user experience.
• Candidates should be prepared to write a Chef cookbook or relevant scripting code during the interview, demonstrating hands‑on expertise.
• Working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, BI Tools skillsets.
• Mandatory Technical skills: Terraform, Chef, Ansible development and/or support experience.
• Excellent communication, interpersonal and analytical skills.
• Excellent & proven Incident/Problem Management and organisational skills a must.

Nice to have

• Good to have Banking and Finance Domain experience.
• Knowledge of Finance, Risk, Accounting, ITIL of similar framework will be advantage.
• Cloud infra support experience.
• Finance knowledge for GL, MAS, GST, Regulatory and Reporting/business intelligence.