Senior Hotel Operations & Guest Experience Leader

WIDEBED SDN. BHD.; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Job summary

A growing property management company in Kuala Lumpur is seeking a Senior Hotel & Property Operation Executive to lead exceptional guest experiences. In this full-time role, you will oversee front office operations, manage check-ins and check-outs, respond to guest inquiries, and ensure day-to-day property functionality. Candidates should have at least 2 years of experience and be adept at communication and multitasking. This position offers career growth opportunities and a competitive benefits package including medical check-ups and staff discounts.

Benefits

Career growth opportunities

Dynamic working environment

Medical Check-Up Benefits

Staff discounts on accommodations

Qualifications

• Minimum 2 years of experience in hotel operations or front office roles.
• Ability to understand guest needs and deliver courteous service.
• Clear verbal and written communication skills.

Responsibilities

• Manage guest check-ins and check-outs professionally.
• Respond promptly to guest inquiries and complaints.
• Coordinate guest arrival times and ensure rooms are ready.

Skills

Guest service

Multitasking

Communication

Problem solving

Coordination

Tools

Property Management Systems (e.g., Agoda YCS, eZee)

Job description

A growing property management company in Kuala Lumpur is seeking a Senior Hotel & Property Operation Executive to lead exceptional guest experiences. In this full-time role, you will oversee front office operations, manage check-ins and check-outs, respond to guest inquiries, and ensure day-to-day property functionality. Candidates should have at least 2 years of experience and be adept at communication and multitasking. This position offers career growth opportunities and a competitive benefits package including medical check-ups and staff discounts.