Senior Healthcare Insurance Support Specialist

Cognizant; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global service provider based in Kuala Lumpur is seeking a customer service advisor to provide exceptional service in handling customer inquiries related to healthcare and medical insurance. The ideal candidate will have 3–5 years of experience in the financial industry, excellent communication skills, and a strong sense of responsibility. Join a dynamic team dedicated to delivering high-quality support to our customers.

Qualifications

• 3–5 years of customer service experience in insurance or financial industry.
• Good knowledge of healthcare and medical insurance products.
• Strong integrity and trust.

Responsibilities

• Handle enquiries through correspondence and live chat.
• Address members’ enquiries and maintain quality customer service.
• Provide guidance to junior advisors.

Skills

Good communication skills

Professional telephone manner

Strong sense of responsibility

Job description

A leading global service provider based in Kuala Lumpur is seeking a customer service advisor to provide exceptional service in handling customer inquiries related to healthcare and medical insurance. The ideal candidate will have 3–5 years of experience in the financial industry, excellent communication skills, and a strong sense of responsibility. Join a dynamic team dedicated to delivering high-quality support to our customers.