Senior Expert, Legal Operations & Innovations Asia Pacific

DHL; Cyberjaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading global logistics company in Cyberjaya, Malaysia is seeking a Senior Expert in Legal Operations & Innovation. The role involves overseeing legal support operations, driving digitalization initiatives, and managing cross-country legal tech projects. Candidates should have a Computer Science or Business Degree, with at least five years experience in major MNC Legal teams, offering a dynamic international work environment and competitive compensation.

Benefits

Great opportunity to work for a leading company

International and virtual work environment

Flexibility and learning opportunities

Competitive compensation and benefits

Qualifications

• Minimum of 5 years experience in managing cross-Country digitalization/Legal Tech projects.
• Experience in working with major MNC In-House Legal teams.
• Strong project management skills using methodologies like First Choice or Six Sigma.

Responsibilities

• Manage legal support requests across regions.
• Oversee legal digitalization and automation.
• Define and track KPIs for transformation progress.
• Lead execution of the Legal Transformation Strategy.

Skills

Legal project management

Digitalization and automation

Data management

AI integration

Communication

Education

Computer Science or Business Degree

Law Degree (a plus)

Project management qualification

Tools

Legal tech tools

Digitalization software

Job description

About DHL Group and Legal Services:

DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

Legal Services offers all business partners worldwide solution-oriented legal advice. We provide comprehensive support in contracts, negotiations, and processes with customers and suppliers as well as in general litigation and commercial law matters.

In a matrix organization, Legal Services is organized on the one hand according to regions and on the other hand according to global cross-sectional topics. As our business keeps growing, we want you in our APAC region.

Ready to immerse yourself in the exciting world of Legal? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of Legal colleagues and benefit from a wide range of development opportunities.

We are looking for an immediate, full-time, permanent position in APAC at Cyberjaya, Malaysia.

Job Purpose:

The Senior Expert, Legal Operations & Innovation Asia-Pacific plays a key role in delivering legal services effectively and supporting the Group Strategy 2030. The position focuses on improving efficiency, reducing costs, and enhancing legal service delivery at the regional level through technology and collaboration with the Global Legal Operations & Innovation team. This role oversees regional legal support, leads innovation and transformation initiatives, and manages projects and programs to ensure successful outcomes.

Your tasks:

Legal professional support at Regional level (cross-countries; cross-business units)

• Manage legal support requests with cross-country, cross-BU, or AP relevance. Allocate to appropriate counsel, ensuring timely and quality legal output.

• Represent the Region in legal working groups and strategic projects beyond country/BU scope.

• Coordinate Regional legal resources where applicable, ensuring alignment, accountability and high performance.

• Provide legal support to Corporate Functions and Regional Service Line Functions.

• Build trusted relationships across business units, cross-functional teams, and SD71 peers. Foster collaboration, transparency and support across Legal AP and beyond.

Legal Operation (Communication, Digitalization, Data Management)

Coordinate legal operations across Legal AP, including:

• Legal digitalization and automation,

• Data management and reporting,

• Internal and external legal communications (newsletters, Regional legal community building, knowledge sharing),

• Integration of AI and legal analytics to improve efficiency, quality, and insight generation.

Performance Monitoring and KPIs:

• Define and track KPIs to measure transformation progress,

• Provide data-driven insights to support continuous improvement and informed legal decision-making.

Best Practices and Training:

• Develop and promote standards, templates, and tools.

• Deliver training and mentoring (e.g. First Choice methodology), foster a mindset of learning and improvement in the team.

Transformation and Innovation (Regional Projects lead, Global Strategy execution)

• Lead the execution of the Legal Transformation Strategy in the Region, aligned with Global Legal strategy and Group policies.

• Drive major regional programs and projects with clear direction and measurable impact.

• Operational Excellence and Efficiency

• Identify and fix inefficiencies and bottlenecks in regional legal processes.

• Direct and manage the legal transformation program and project portfolio in the Region.

• Synchronize regional efforts with Global Legal Operations & Innovation team decisions.

• Monitor interdependencies and report consolidated status to the Legal Management Board (LMB), whether directly or via the Regional General Counsel.

• Promote and actively support talents, enabling them to contribute meaningfully and develop their leadership presence in cross-regional and cross-functional group work.

Your profile:

Education Level:

• Computer Science or Business Degree. In addition, a Law Degree would be a plus, though not essential.

• Project management qualification (e.g. First Choice/Six Sigma methodology)

Experience Level:

• At least five years in managing cross-Country digitalization/Legal Tech projects of major MNC In-House Legal teams.

We offer:

• Great opportunity to work for the biggest logistics company in the world

• International and virtual environment

• Flexibility and great opportunity to learn

• Tempting Compensation and benefits

DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

If this is something you would like to do, don’t hesitate and start your application.