Senior Executive, Tenancy Billing and Collection

LBS Bina Holdings Sdn Bhd; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading property management firm in Malaysia seeks an organized Utility Management Specialist. The role includes compiling and verifying utility readings, generating invoices, and preparing financial reports. Candidates should hold a degree in accounting or related fields and have at least a year of relevant experience, preferably in a retail or leasing environment. Proficiency in Excel and familiarity with the IFCA system are preferred. Strong analytical skills and attention to detail are essential for this position.

Qualifications

• 1+ year in billing, credit control, or admin roles, preferably in retail/mall.
• Experience with IFCA system preferred.
• High accuracy in data entry and reporting.

Responsibilities

• Compile and verify utility meter readings.
• Maintain accurate records in Excel and IFCA.
• Generate and send monthly utility invoices to tenants.
• Prepare various financial and operational reports.
• Maintain proper document filing for invoices and receipts.
• Perform ad-hoc tasks assigned by HOD.

Skills

Analytical skills

Organizational skills

Excellent communication

Detail-oriented

Data entry accuracy

Proficiency in Microsoft Excel

Multitasking

Independence

Collaboration

Education

Diploma or Bachelor’s Degree in Accounting, Finance, Business Administration

Tools

IFCA system

Job description

2. Utility Management

Compile monthly water and electricity meter readings in Excel for maintenance team input.

Verify meter readings against photos taken by the maintenance team.

Update and maintain accurate records in master utility Excel file and IFCA system.

Double-check formulas and calculations in utility master file for accuracy.

Generate and send monthly utility invoices to tenants via email, courier, hand, and WhatsApp.

Prepare utility usage reports for management approval.

Prepare summary of TNB and water bill usage for tenants and mall.

Draft letters and collate supporting documents for ICPT (Incentive-Based Regulation) claims to Suruhanjaya Tenaga.

Record and track ICPT claim submission and credited status in control listing.

Send monthly emails to tenants (1st of each month) to request sales reports.

Record tenant sales revenue and GTO data into IFCA and master Excel sheet.

Issue manual GTO invoices based on submitted reports.

Follow up and send friendly reminders before invoice due dates.

5. Receipts, Payments & Contra Management

Issue receipts (OR) for payments received (rental, interest, utility).

Update OR numbers in bank statement for AP verification.

Print and send official receipts by email or hand.

Process refund and deposit contra based on memo from leasing department.

6. Reporting & Documentation

Prepare and submit various financial and operational reports including:

Ageing reports (internal and HQ)

Billing and collection status reports

Energy saving reports

Water and electricity usage reports

Maintain proper document filing (physical & SharePoint) for all invoices, receipts, and correspondence.

7. Perform any ad-hoc tasks assigned by the Head of Department (HOD)

Requirements

• Diploma or Bachelor’s Degree in Accounting, Finance, Business Administration or equivalent.
• Minimum 1 year of experience in billing, credit control, or administrative roles, preferably in a retail, mall or leasing environment.
• Experience using IFCA system is highly preferred.
• Strong analytical and organizational skills.
• Excellent communication (written and verbal) and interpersonal abilities.
• Detail-oriented with high accuracy in data entry and reporting.
• Proficient in Microsoft Excel and comfortable managing large data sets.
• Ability to multitask and meet tight deadlines.
• Responsible, proactive, and able to work independently with minimal supervision.
• Trustworthy with confidential and financial information.
• Strong team player who can collaborate with cross-functional departments.