Senior Executive, Program Management and Implementation

Malaysian Communications and Multimedia Commission; Cyberjaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A governmental agency in Cyberjaya is seeking a Deputy Director to manage the Postal Service Fund and oversee compliance with Universal Service Obligation. This role involves project monitoring, financial analysis, stakeholder engagement, and supporting policy development. Candidates should possess a relevant degree and extensive experience in operations or financial oversight. A permanent position with significant responsibilities in enhancing the postal service's effectiveness.

Qualifications

• Minimum 4 - 6 years of experience in operation management, project management, or financial oversight.
• Hands-on experience in project implementation and performance monitoring.
• Professional certification in Project Management (PMP), Data Science, or Regulatory Affairs is a plus.

Responsibilities

• Support establishment and management of the Postal Service Fund (PSF).
• Conduct monitoring and evaluation of PSF-funded projects.
• Administer Universal Service Obligation (USO) monitoring and reporting.

Skills

Project management

Data-driven decision-making

Financial analysis

Stakeholder communication

Education

Bachelor's/Master's degree in Business Administration, Economics, Data Analytics, Public Policy, or related field

Tools

Advanced data analytics tools

Financial modelling software

Job description

Job Summary

To support the Head of Department in establishing, operationalizing, and managing the Postal Service Fund (PSF) and in monitoring Universal Service Obligation (USO) compliance. The Deputy Director is responsible to executing the ground‑level analysis, project monitoring, and regulatory oversight to ensure the PSF's strategic objectives are met and USO requirements are sustainably fulfilled. The role involves project monitoring and performance analysis, robust stakeholder engagement, and comprehensive reporting to facilitate data‑informed decision making by department leadership. This position is crucial for translating PSF policies into tangible, on‑the‑ground results that directly impact the postal industry's development equitable service delivery.

Job Responsibilities

1. Execute PSF Operationalisation and Daily Management: Support the establishment and implementation of the PSF framework by conducting ground level analysis and coordinating operational tasks. Manage the fund's daily activities, including processing contributions, evaluating disbursement requests against set criteria, and maintaining accurate financial records to ensure transparent and efficient fund administration in line with regulatory guidelines;
2. Implement PSF Project Monitoring and Evaluation: Conduct thorough evaluation and monitoring of PSF‑funded projects to track progress, expenditure, and adherence to project objectives. Perform detailed analysis on project impact, providing structured reports to leadership to ensure funded initiatives effectively advance sector development goals;
3. Administer Universal Service Obligation (USO) Monitoring: Implement the USO monitoring framework by collecting and analysing performance data from designated operators. Conduct financial and operational analysis of USO delivery against established benchmarks, identifying gaps and preparing detailed reports to support regulatory compliance and inform strategic guidance to licensees;
4. Perform Financial Analysis and Modelling for Sustainability: Conduct financial analysis on PSF viability and USO cost structures, modelling various funding and operational scenarios. Prepare detailed analysis papers to support the Department Head's recommendations for ensuring the long‑term financial sustainability of both the fund and universal service provisions;
5. Facilitate Stakeholder Engagement and Reporting: Engage with designated postal operators and project proponents to facilitate PSF processes and address USO compliance queries. Prepare comprehensive briefing materials, operational updates, and stakeholder communications to ensure clear transparency and support effective departmental engagement with all licensees; and
6. Support Policy Development with Analytical Insights: Conduct in‑depth research and analysis on sector trends, international best practices, and regulatory impacts. Synthesise findings into evidence‑based proposals and draft policy papers to support the Department Head in the development and refinement of PSF and USO regulations.

Qualification & Work Experience

1. Candidate must possess a Bachelor's/Master's degree — Business Administration, Economics, Data Analytics, Public Policy, or any related field;
2. Minimum 4 - 6 years of working experiences in operation management, project management, or financial oversight;
3. Minimum 4 - 6 years of hands‑on experience in data‑driven decision‑making, project implementation, and performance monitoring;
4. Professional certification (if applicable) - Project Management (PMP), Data Science, or Regulatory Affairs;
5. Technical proficiency — Advanced data analytics, financial modelling, and regulatory compliance frameworks; and
6. Demonstrated experience in supporting stakeholder negotiations, managing components of projects implementation, with a strong ability to execute defined strategies.

Other Attributes

Technical Competencies

1. Report Writing - Proficiency in drafting detailed analytical reports, briefing notes, and documentation;
2. Regulatory Operations - Knowledge of PSF and USO regulatory requirements and implementation;
3. Financial Analysis - Proficiency in analysing financial statements, cost models, and project budgets;
4. Data Analysis & Interpretation - Skill in interpreting datasets to derive actionable insights;
5. Project Monitoring & Evaluation - Experience in tracking project performance and assessing outcomes; and
6. Stakeholder Communication - Ability to manage operational‑level engagement with external parties.

Behavioural Competencies

1. Analytical Thinking - Applies logical reasoning to break down complex information into actionable parts;
2. Operational Efficiency - Focuses on meticulous execution and accuracy in daily tasks;
3. Proactive Execution - Takes initiative in completing tasks and identifying potential issues early;
4. Collaborative Mindset - Works effectively with others to achieve common departmental goals;
5. Integrity - Maintains high ethical standards in handling financial and regulatory information; and
6. Resilience - Manages multiple operational demands and stakeholder pressures effectively.

Candidate must be willing to work in Cyberjaya.

Permanent position.