Senior Executive, Policy Administration

Hong Leong Assurance Berhad; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance company in Petaling Jaya is seeking a Policy Administration professional to manage insurance policy administration. This full‑time role requires a relevant degree and 3–5 years of experience in insurance processing. The successful candidate will ensure compliance with regulatory requirements and perform quality control audits. Proficiency in Microsoft applications is essential.

Qualifications

• Minimum 3–5 years of hands-on experience in insurance processing or Policy Administration.
• Strong understanding of Insurance Guidelines and relevant regulatory requirements.
• Good knowledge of policy contracts and compliance requirements.

Responsibilities

• Review and process all policy servicing requests accurately and promptly.
• Manage timely printing and distribution of policy documents.
• Conduct internal quality control audits as directed.

Skills

Insurance processing

Time management

Problem-solving

Education

Degree related to Life Insurance or Business

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

About the role

Join Hong Leong Assurance Berhad as a Policy Administration professional. You will be responsible for managing insurance policy administration. This full‑time role is based in Petaling Jaya, Selangor.

Responsibilities

• Review and process all policy servicing requests accurately and promptly, ensuring adherence to specified guidelines, SOPs and Service Commitment Benchmarks.
• Minimize processing errors, meet customer requirements and guarantee fulfillment of all compliance and regulatory mandates (e.g., Insurance Act, FSA Act).
• Manage the timely printing and distribution of policy documents, including letters, endorsements, statements, and listings.
• Conduct internal quality control audits as directed, ensuring compliance with both company and regulatory policies.
• Actively participate in quality improvement projects to implement, monitor, and review policy servicing processes, boosting overall work quality and efficiency.
• Involve in on‑the‑job training, classroom training and coaching of junior staff as required by the Manager.
• Serve as a key liaison, handling inquiries and follow‑up requests from Branches, Customer Service Staff, Support teams, and sales channels.
• Execute any other operational and administrative duties as assigned by the Management.

Qualifications

• Degree related to Life Insurance, Business, or a relevant discipline.
• Certification such as FLMIA (Fellow, Life Management Institute Associate) or ACS (Associate, Customer Service) is a significant advantage.
• Minimum 3–5 years of hands‑on experience in insurance processing or Policy Administration.
• Strong understanding and application of Insurance Guidelines, the Insurance Act, FSA Act, and other relevant regulatory requirements.
• Good knowledge of policy contracts, insurance products, and benefits, including all associated compliance requirements.
• Proficient in basic Microsoft applications (Word, Excel, PowerPoint).
• Proven ability in time management, problem‑solving skills and maintaining effectiveness while working with minimum supervision.

Application Questions

• How many years' experience do you have as an Assistant Manager?
• How many years' experience do you have in a quality control (QC) role?
• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as an Administration Executive?
• What's your expected monthly basic salary?
• How many years' experience do you have in the insurance industry?